UPDATED 15:33 EDT / SEPTEMBER 12 2012

Citrix Buys Beetil to Enhance Cloud Support Portfolio

Citrix just acquired Beetil, a startup hailing from Wellington, New Zealand that offers a hosted dashboard that businesses can use to manage their services from one place.

Terms of the deal were not disclosed. ZDNet reports that the entire Beetil team is joining Citrix, and that chief executive Dan Lee will be reporting to Elizabeth Cholawsky, the head of the virtualization software maker’s IT Support group.

“We founded Beetil to deliver a better cloud-based support and service management experience based on the best practice ITIL framework,” Lee said. “We succeeded by delivering a complete support desk tool that is easy to use, easy to learn, and easy on the pocket.”

Beetil packs monitoring, configuration as well as issue and incident tracking in one interface, in addition to a number of other components including release planning and collaboration capabilities. This allows them to cater to a very broad range of customers, from SMBs that only need to handle smaller tasks to larger organizations that can make use of all the features that the platform is throwing at them. Clients include the Noel Leeming Group, one of the biggest retailers in NZ.

The solution will serve to extend Citrix’s existing cloud support offerings portfolio, which is comprised mainly of the GoToAssist product line-up.

Citrix’s previous acquisition was only a few months ago. The company bought Bytemobile, a small firm that has been around for a long time helping mobile carriers speed up loading time for their users.

Fast forward to this week, Citrix announced a capital injection into CumuLogic. CumuLogic is another up-and-coming player that specializes in enterprise Java applications. Its platform-as-a-service was recently updated with the addition of compatibility with HP Cloud Service, the hardware vendor’s OpenStack-based IaaS.


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