I had a chance to sit down with Todd Bashor, Director Platform Product Management of ServiceNow, to talk about their new instant mobility solution that they just announced.

ServiceNow announced that ServiceNow users across the enterprise can access services from any mobile device.

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My Angle:

ServiceNow has amazing customer loyalty with their Service Automation Platform for Information Technology (ITSM) and developers inside the enterprise.  Mobile is table stakes for any enterprise IT department so ServiceNow has built a nice responsive application (not downloadable) to give instant mobility for their customers.  This is not earth shattering from a technology standpoint, but critical for how IT works within the ServiceNow customer base.  Enabling IT to be mobile with smartphones and tablets is now a requirement for all workers and making it work holistically across the enterprise is the big story with this mobile announcement.

Here is ServiceNow’s Official Statement:

ServiceNow (NYSE: NOW), the enterprise IT cloud company, today announced that ServiceNow users across the enterprise can access services from any mobile device.  Applications running on ServiceNow are made instantly mobile to help keep pace with even the most aggressive IT mobility initiatives. ServiceNow applications take full advantage of mobile devices such as iPhones, iPads and Android smartphones and tablets. This includes all ServiceNow IT service automation applications as well as applications developed by ServiceNow Creators using the ServiceNow platform. All applications are optimized for mobility without the need for coding, configuration, mobile middleware or the need for separate mobile application servers.

The new smartphone and tablet interface allows greater mobility for users managing service relationships within IT and with other enterprise service groups such as HR, facilities or legal. Mobile workers can accelerate responsiveness and provide a better service experience across the enterprise. Mobile layouts are enabled by the ServiceNow platform so any IT service automation application or custom application will benefit from these key features:
• End-user Self-service – create and track status of requests directly from smartphones and tablets
• Full ServiceNow Experience – the mobile user has the same experience as on the desktop including Live Feed social collaboration and complete task management, plus a new personal tasks app
• Optimized Navigation – intuitive interface based on how smartphone users work that minimizes clicks, typing or re-training. Every form has a stream view for continuous scrolling. Recents and favorites provide quick access to frequently used documents
“With our distributed organization, the mobility of ServiceNow enables us to bring service automation directly to where people are located,” said Bart Murphy, chief information officer, CareWorks. “We don’t have to maintain a separate code base since the applications we create on ServiceNow are inherently mobile.”

“Accessing ServiceNow on smartphones and tablets allows information to flow more quickly between field personnel and corporate staff, and approval times can be dramatically reduced,” said Eric Yilmaz, head of projects, Service Stream. “Now, we can better manage service relationships in the field and that benefits our business.”

“IT has generally been unable to fully optimize service applications for the mobile worker,” said Shane Jackson, vice president of marketing, ServiceNow. “ServiceNow application users now get out-of-the box, instant mobility to take full advantage of smartphones and tablets, enabling highly responsive, anywhere, anytime management of service relationships.”