Fred Luddy, founder and CPO of ServiceNow, is optimistic about the future of the company and the industry as a whole.

“I feel ready for the next 10 years. We spent 10 years building something that I think has established a really great foundation. And now, people just want to work differently. They have different expectations,” Luddy said in an interview with theCUBE hosts John Furrier and Dave Vellante at ServiceNow’s Knowledge15 event in Las Vegas.

Working in real time

People want to be able to work in real time, communicate very quickly and know with a glance at their mobile device whether they have something to do or not, and then continue on with their day. Fortunately, according to Luddy, the latest round of updates are “our first step into that whole real-time system.”

In order to win the “platform popularity contest,” Luddy said that ServiceNow needs to become the place people go to get work done — not sticky notes or email — for people from all industries and walks of life. To do that, using the platform needs to be easier than not using it. It has to provide real value for both employees and businesses. And to achieve that, the company has to be unafraid of moving forward — even when it means throwing out old code and redesigning from the ground up.

The future of tech

What does Luddy see as the future of tech? Both machine learning and healthcare applications hold a lot of challenges and unique opportunities for developers over the next 10 to 20 years, he said. When everything from lightbulbs to deli counters to the results of lab experiments can tie into a network, it will change workflows, data analysis, and the kind of approach needed by companies. But these innovations require “rethinking how we’ve done things …. We’ve been constrained where things couldn’t communicate.”

Fortunately, ServiceNow’s platform offers “oceans of opportunity” for developers, according to Luddy, with industry-standard backgrounds and flexible systems that can solve problems and improve workflows in a variety of industries. He emphasizes that it’s important to choose the right tools for every job — and “for so many things and so many businesses that want to be automated, that want to be streamlined, where you want to …. get to the outcome quicker, ServiceNow is the perfect platform.”

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge 15.