UPDATED 23:06 EDT / APRIL 26 2015

At Accenture, ServiceNow improves business solutions | #know15

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At ServiceNow’s Knowledge15 event in Las Vegas, Sales Director Justin Bean and Solutions Architect Michael Lutz from Accenture LLP were full of praise for ServiceNow and the impact it’s having on enterprise around the world. “ServiceNow as a platform brings a great opportunity for organizations to improve the way their company works,” Lutz told theCUBE hosts John Furrier and Dave Vellante.

And no challenge seems to be too big: “We’ve developed a supply chain management solution for a client that has more locations across the US than Wal-mart Stores, Inc., McDonald’s Corp. and Starbucks Corp. combined. And we’re running supply chain and logistics off of ServiceNow,” Lutz continued.

Effective enterprise-level business solutions

 

Business solutions at the enterprise level need to be quick to implement, easy to use and globally applicable — and on all of these metrics, the pair believe that ServiceNow delivers. When replacing old processes and systems for clients, Lutz said he can sometimes implement new applications in as little as four days and even replace large legacy systems in only five weeks — while also allowing for proof-of-concept designs to win over clients and their employees.

While setting up physical training solutions for a criminal justice organization, the Accenture team had to replace a manual system of “clipboards and paper” with a simplified electronic process. ServiceNow allowed it to show off its solutions immediately, ensuring buy-in from the people on the ground.

The platform’s flexibility also improves global communication for businesses with locations serving markets in different languages and with vastly different local environments. “When you think about doing a large global delivery,” Bean said, “it’s critical that at the early stages we’re able to show progress and deliver value to gain that user adoption, and then continue to roll out and improve over time.” Fortunately, “with ServiceNow as a toolset, again it’s delivered on this promise of real, agile delivery.”

Responding to market demands

 

Disruptive startups often appear to be cornering the market on responsiveness, but with a platform like ServiceNow, established companies can respond to market demands — or even market problems, from natural disasters to data breaches — just as quickly as their younger counterparts. Accenture has prepared end-to-end solutions for disaster management using ServiceNow, tracking and managing everything from relief budgets, supply chains and instructions for employees to social media reports. This kind of system also maintains a solid body of records in the event of audits or investigations, providing evidence that best practices were followed throughout a crisis.

According to Bean, the technology is so disruptive that adopting ServiceNow’s platform has even changed the way Accenture does business. “The fact that we can get in and …. demonstrate a business outcome as opposed to talking about what our full delivery methodology, it’s a different conversation. It’s even changing the way that we interact with our customers. ”

In the end, joining the platform revolution has allowed the company focus on what it does best: creating value and positive outcomes for clients.

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge 15.


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