UPDATED 20:09 EDT / MAY 19 2016

NEWS

How one medical services company is automating to improve productivity | #Know16

Envision Healthcare began using ServiceNow in Human Resources, but after its management team saw the benefit the system could bring them, they decided to expand it into their IT department. Now they are expanding it yet again into other areas of their business.

Carlie Bush, director and HR Shared Services at Envision Healthcare, and Wendy Jones, VP of IT, PMO at Envision Healthcare, sat down with Dave Vellante (@dvellante) and Jeff Frick (@jefffrick), cohosts of theCUBE, from the SiliconANGLE Media team, during ServiceNow Knowledge16 in Las Vegas.

Reducing IT dependence through automation

Before Envision began using ServiceNow, its IT department did not always have the time or the manpower to address every need of the company in a timely manner. However, since the automation brought by the implementation of ServiceNow, departments no longer have to face long IT lead times to get support.

“Now with ServiceNow and the automation that we have, we have a lot of employee self service,” said Bush.

Automating HR improved medical care

In the past, the hiring process was much longer. ServiceNow has greatly improved that through automating Envision’s HR department.

“We have to be staffed appropriately and quickly. For our department it’s very important that we’re onboarding quickly, getting them through the process and getting them on that ambulance,” said Bush.

Less paperwork, better efficiency

Envision’s implementation of ServiceNow in HR helped in other areas as well. Less paperwork, automation of workflow and an electronic approval process have all helped streamline the department to increase efficiency and cut cost.

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge16.

Photo by SiliconANGLE

A message from John Furrier, co-founder of SiliconANGLE:

Your vote of support is important to us and it helps us keep the content FREE.

One click below supports our mission to provide free, deep, and relevant content.  

Join our community on YouTube

Join the community that includes more than 15,000 #CubeAlumni experts, including Amazon.com CEO Andy Jassy, Dell Technologies founder and CEO Michael Dell, Intel CEO Pat Gelsinger, and many more luminaries and experts.

“TheCUBE is an important partner to the industry. You guys really are a part of our events and we really appreciate you coming and I know people appreciate the content you create as well” – Andy Jassy

THANK YOU