VictorOps raises $12.2M to help IT pros react to outages faster

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For a modern organization, even a few hours of network downtime can cause millions of dollars in losses and untold disruption to business operations.

That’s why there is no shortage of providers that are working to make IT infrastructure more resilient. Some are applying advance mathematics to predict issues ahead of time, while others such as VictorOps Inc. are trying to help operations professionals better deal with outages after the fact. The latter startup closed a $12.2 million funding round this morning to fuel its efforts.

The investment was led by the venture capital arm of  J.F. Shea Co. Inc., a major real-estate development firm that helped build the San Francisco Bay Area’s rapid transit system. It was joined by  existing backers The Foundry Group and Costanoa Venture Capital, which contributed to VictorOps’ previous $10 funding round in November 2015. The startup claims that its revenue has since increasing by 175 percent on the back of rapidly growing demand for its namesake incident response service.

The platform enables IT departments to create automated workflows for dealing with operational problems. VictorOps can be configured to aggregate data from a company’s infrastructure logging systems, generate a report after an issue emerges and send the details to the appropriate staffer. If users suddenly encounter difficulties with, say, accessing data in a particular array, then the service would notify the storage administrator responsible for the system. Alerts may be delivered in the form of SMS messages, push notifications or email depending on the situation.

After receiving a error report, administrators can consult with colleagues on how to tackle the problem using VictorOps’ built-in integration with Hipchat and Slack. The service keeps providing status updates in the background to ensure that the IT department is fully up-to-date about the problem at hand.

VictorOps’ value proposition won over thousands of companies so far including Snapchat Inc., Activision Publishing Inc., The New York Times and other big names. It’s also used by data center suppliers such as Cisco Systems Inc. to streamline the support services they provide to their customers. VictorOps will use today’s funding to try and expand the appeal of its service even further with a particular emphasis on large enterprises.

Image via VictorOps