UPDATED 23:07 EDT / DECEMBER 18 2016

APPS

Evernote backtracks on privacy policy that would have let staff read users’ notes

Evernote Corp., the company behind the popular note-taking app of the same name, has retreated from a controversial new privacy policy that would have allowed its staff to read the contents of users’ notes.

Evernote updated its privacy policy last week, saying it did so in order to leverage new machine learning technologies that would help users to “get the most out of your Evernote experience,” according to the company. The updated privacy policy, which was slated to come into effect next month, included a clause that would allow Evernote’s employees to read user’s notes so they could ensure the machine learning technology was working as promised. But while users were free to opt out of the machine learning, the policy didn’t allow them to opt out of having their notes read by the company’s staff.

Not surprisingly, when news of the updated policy became public, there was an instant backlash among Evernote’s users, who were rightly outraged at the invasion of privacy.

And so Evernote has now come to its senses, and says it won’t be introducing the new policy after all. Instead, the company will forge ahead with its new machine learning, but says users will have to opt in if they wish their notes to be read by Evernote’s staff. In a blog post, Evernote Chief Executive Chris O’Neill admitted the company had “announced a change to our privacy policy that made it seem like we didn’t care about the privacy of our customers or their notes.

“This was not our intent,” he continued. “And our customers let us know that we messed up, in no uncertain terms. We heard them, and we’re taking immediate action to fix it.”

Now, O’Neill says Evernote’s employees will only be able to read user’s content when they’ve expressly asked for support help with an issue. In addition, Evernote may read user’s notes if they’re taking part in beta tests of new features – but even then, only if users give their permission for Evernote to do so. The only other circumstance where content might be looked at is if law enforcement agencies present a warrant that compels the company to give then access to customer’s notes, O’Neill said.


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