Microsoft has updated its cloud-based business and customer management service platform Dynamics 365 with enhanced search features that the company says makes it easier for users to find the answers they’re looking for.
Dynamics 365 combines customer relationship management and enterprise resource planning software into a cloud service. By default, it sorts its search results according to relevance, but the new features allow users to view them in various other ways — for example, based on the number of page views or average user ratings assigned to those pages.
In addition, Microsoft has added new “entity filters” to Dynamics 365’s search box. These come in the shape of new search options in the “default All” dropdown menu, including “Cases,” “Blogs” and “Knowledge Articles.” Microsoft has also added the ability to customize these entity filters.
Lastly, Microsoft has altered the way users can navigate through their search results. There’s a new pane on the left side of the screen, where users can filter search results using several new options. For example, users can filter out results that were modified in the last week or month, or filter out those with different star ratings.
“With Portal capabilities for Microsoft Dynamics 365, we are enhancing your customers search experience with the global search filters and faceted search experience,” Microsoft product manager Shiva Kavindpadi wrote in a blog post. “Your customers will be able to drill down into the results seamlessly and find what they are looking for in an intuitive way.”
In a second update, Microsoft said it’s expanding the roster of supported languages in Dynamics 365 to 43. The main benefit of this is that companies using the platform can communicate business information to their employees regardless of which language they speak. Administrators can enable a new language and use Microsoft’s translation technologies to create copies of their content in the desired languages while maintaining a single content hierarchy, Kavindpadi said.