End of an Era: Intel Exits the Motherboard Business

There are two seminal moments in m personal history that explain why I ended up in the technology industry. The first was when I first encountered a BASIC compiler in the 8th grade and discovered that I could write a program, store it on a cassette tape (that I later...

How Pinterest Became What Flickr Failed To

Like a lot of people I have been fascinated by the explosive growth that Pinterest has experienced. At first curiosity, Pinterest is now a full blown phenomena that has jumped from women planning their weddings, or wishing they were planning a wedding, and foodies to...

Jive Comes Around, Focus on Customers

Social communities are instrumental to both social media and customer support strategy Jive’s announcement this past week to focus more on Social Customer Service is further validation that customer communities are instrumental to both social media (marketing) and...

Brands are Lies

Last week I was in Atlanta to support Brent Leary’s Social Business Atlanta event. When Brent called me last year and said he was putting together an event I said “sign us up” without even knowing what he was planning. I trust Brent and have confidence in his ability...

Facebook IPO Lessons

Like most people, I had the opportunity to review Facebook’s IPO filing yesterday and admit that, like Apple’s recent earnings announcement, this is pretty damn impressive. Here are a couple of lessons worth reinforcing: 1) People’s view of what is normal and...

Just One Thing Management Dynamics

I have a unique background among small company (I’m loath to write “startup”, Get Satisfaction is more substantial than that) executives in that I have venture capital, and very large company to very small company experience. I don’t think this makes me more or less...

Evernote Releases Food App for iOS

Evernote is launching an app called Food that people can use to capture the meals and recipes they love. This is smart, wicked smart. The app isn’t just a better recipe app, which would require a backend service like AllRecipes, Food is a way to capture the experience...

Forrester: Enterprise Social Software Market Sizing

Forrester recently released a report that, among other things, forecast the size of the enterprise social software market to grow to $6.4b in 2016. Here is a link to the original publication, however a summary of the research can be found here. I tend to follow these...

Playing With Fire

I’ve had the Kindle Fire for a few days now and here are my impressions: 1) The software layer that Amazon built on top of Android is smart and efficient. Not only does the interface hide the icon laden desktop that default Android features, but it serves the higher...

Customer Service Hell: Web Conferencing

I have gone through some really bad customer experiences with online and offline services but few have rivaled that of my recent trials and tribulations with web conferencing service providers. This all started when I suffered from dropped Gotomeeting web conferences...