Jeff Nolan

My name is Jeff Nolan and I write Venture Chronicles. What started, in 2002, as a simple initiative to understand this thing called “blogs” that I kept hearing about has evolved into something much more significant.

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About Venture Chronicles

About Venture Chronicles

My name is Jeff Nolan and I write Venture Chronicles. What started, in 2002, as a simple initiative to understand this thing called “blogs” that I kept hearing about has evolved into something much more significant.

Along the way to becoming a bona fide blogger I started to understand the implications of user generated content. At the time I was a venture capitalist for SAP, the enterprise software company, and in my travels in the enterprise software market it became evident that blogging would be a powerful communication channel for enterprises to use, what we now call social media, and a powerful information collection mechanism for bottom up corporate intelligence. Combined with search technology, social networking software, and wikis, I was witnessing the inception of an entirely new generation of knowledge management software.

I am currently the VP Product Marketing for Get Satisfaction, the simple and effective way to build online communities that enable productive conversations between companies and their customers. Over 50,000 companies use Get Satisfaction to create a social support experience, build better products, realize SEO benefits, and take advantage of brand loyalty behaviors that results in strong word of mouth marketing experiences in the market.

I can be reached at jnolan-at-gmail-dot-com.

Latest from Jeff Nolan

End of an Era: Intel Exits the Motherboard Business

There are two seminal moments in m personal history that explain why I ended up in the technology industry. The first was when I first encountered a BASIC compiler in the 8th grade and discovered that I could write a program, store it on a cassette tape (that I later upgraded to an 8″ floppy […]

How Pinterest Became What Flickr Failed To

Like a lot of people I have been fascinated by the explosive growth that Pinterest has experienced. At first curiosity, Pinterest is now a full blown phenomena that has jumped from women planning their weddings, or wishing they were planning a wedding, and foodies to mainstream consciousness. Businesses are openly embracing Pinterest and media organizations […]

Jive Comes Around, Focus on Customers

Social communities are instrumental to both social media and customer support strategy Jive’s announcement this past week to focus more on Social Customer Service is further validation that customer communities are instrumental to both social media (marketing) and customer support strategy. Employee collaboration software offers an array of benefits for companies but increasingly what they […]

Brands are Lies

Last week I was in Atlanta to support Brent Leary’s Social Business Atlanta event. When Brent called me last year and said he was putting together an event I said “sign us up” without even knowing what he was planning. I trust Brent and have confidence in his ability to pull together an interesting roster […]

Facebook IPO Lessons

Like most people, I had the opportunity to review Facebook’s IPO filing yesterday and admit that, like Apple’s recent earnings announcement, this is pretty damn impressive. Here are a couple of lessons worth reinforcing: 1) People’s view of what is normal and acceptable in emergent online activities is constantly evolving. What Facebook deserves a lot […]

Just One Thing Management Dynamics

I have a unique background among small company (I’m loath to write “startup”, Get Satisfaction is more substantial than that) executives in that I have venture capital, and very large company to very small company experience. I don’t think this makes me more or less prepared for the daily challenges, it just gives me a […]

Evernote Releases Food App for iOS

Evernote is launching an app called Food that people can use to capture the meals and recipes they love. This is smart, wicked smart. The app isn’t just a better recipe app, which would require a backend service like AllRecipes, Food is a way to capture the experience of food in multiple dimensions, including what […]

Forrester: Enterprise Social Software Market Sizing

Forrester recently released a report that, among other things, forecast the size of the enterprise social software market to grow to $6.4b in 2016. Here is a link to the original publication, however a summary of the research can be found here. I tend to follow these markets and research like this is interesting to […]

Playing With Fire

I’ve had the Kindle Fire for a few days now and here are my impressions: 1) The software layer that Amazon built on top of Android is smart and efficient. Not only does the interface hide the icon laden desktop that default Android features, but it serves the higher function goal of nicely integrating Amazon […]

Customer Service Hell: Web Conferencing

I have gone through some really bad customer experiences with online and offline services but few have rivaled that of my recent trials and tribulations with web conferencing service providers. This all started when I suffered from dropped Gotomeeting web conferences and encountering people who requested I use a different service provider. When the web […]