SiliconANGLE Extracting the signal from the noise. Tue, 28 Apr 2015 00:22:26 +0000 en-US hourly 1 Qlik takes its data visualization platform to the cloud Tue, 28 Apr 2015 00:22:26 +0000 Continue reading ]]> open flow blue data center infrastructure flying cubes architecture abstract big data analytics cloudQlik Technologies Inc. is following the competition into the public cloud with a new managed implementation of its widely-used visual analytics platform that promises to make data insights more accessible. The service is designed to complement, rather than replace, existing on-premise installations of its software.

Analysts can leverage the hosted functionality to publish graphs created in the desktop version, which has also been updated as part of the launch with new collaboration and aggregation capabilities, online for their peers to view on-demand. In that sense, Qlik Cloud fills the same role as the rival service from Tableau Software Inc., but it doesn’t stop at merely leveling the playing field.

The platform also includes a catalog of third-party information sources that the company obtained through its acquisition of DataMarket Inc. last October. The portal provides users with access to what is touted as a wide variety of free and commercial metrics that can be tapped directly from the on-premise edition of Qlik.

The firm claims that such ready access to data generated outside the organization enables analysts to corroborate internal findings gleaned to a degree that wasn’t always feasible before and enrich visualizations with more details in the process. The resulting reports can be distributed not only through Qlik Cloud but also via a new embedded version introduced in conjunction that allows companies to make the results accessible from their own internally-developed services.

Like the collaboration component, the addition targets mainly Tableau, which has offered the ability to display graphs created using its software in applications and sites for quite some time now. Qlik company is taking the concept a step further than its rival and providing the ability for developers to access the core analytic capabilities of its software on top of that, which extends the usefulness of the service to advanced use cases involving enabling end-users to analyze data on their own.

That functionality will also help Qlik compete more effectively against other business intelligence providers with embedded analytics features, most notably Jaspersoft, which became part of TIBCO Corp. last year in a $185 million transaction. But the company’s edge may not last very long seeing that Tableau now has a particularly strong incentive to expand its own capabilities in that area, which is set to make the already fierce rivalrly of the data visualization world even more intense than it is now.

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Facebook Messenger takes on Skype with free VOIP video calls Mon, 27 Apr 2015 22:45:23 +0000 Continue reading ]]> messenger-video-call2In a move that pretty much everyone expected, Facebook Inc has announced that its standalone Messenger app will now support free video chat.

Facebook originally turned a lot of people off of Messenger when it forced users to install a separate app if they wanted to continue chatting with their friends through Facebook, but the social network has continued adding new features to make it up to them, including the ability transfer money through Messenger. Now, the app’s new video chat features will allow it to compete with similar apps like Skype or FaceTime.

“Video calling will expand Messenger’s real-time communication features, enabling the more than 600 million people who use Messenger every month to reach others wherever they are, from anywhere,” Head of Product for Messenger Stan Chudnovsky and Engineering Manager Param Reddy wrote in an announcement. “It’s fast, reliable and high quality. Video calling in Messenger is available for calls made from a mobile phone to another mobile phone, even if one person is on iOS and the other person is on an Android device.”

The new video chat capabilities are currently limited to Belgium, Canada, Croatia, Denmark, France, Greece, Ireland, Laos, Lithuania, Mexico, Nigeria, Norway, Oman, Poland, Portugal, the U.K., the U.S. and Uruguay. Facebook stated that it plans on rolling out video chat capabilities to other regions at a later date.

Using video chat through Messenger is simple. You simply navigate to the friend you want to call and tap the camera icon at the top of the screen. The call uses your phone’s front camera by default, but you can also switch it to the back camera if you want to show off your surroundings or the sandwich you are eating.

At the moment, Messenger only allows one on one video calls, but Facebook may add conference calling later on.

“Group video calling is definitely a use case that a lot of our people might be interested in at some point,” Chudnovsky told Techcrunch.

He also addressed the possibility of the new features heralding a possible competition for livestreaming apps like Meerkat or Persicope.

“We’re building infrastructure that will allow us to do anything we want with video,” he explained. “We’re not thinking about what our second, third, fourth, and fifth steps will. We’re going to look at the data and decide what we need to do. There’s are 20 different ways we can take it”

Image credit: Facebook
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AAA Allied overhauls IT with ServiceNow | #know15 Mon, 27 Apr 2015 21:53:01 +0000 Continue reading ]]> IMG_7068

The CIO of AAA Allied Group, Rob Pickering, said that the company—the 12th largest AAA club in the United States—went through three different ITSM platforms before it arrived at ServiceNow. “We wanted a project management tool,” Pickering said. “We had one group in a project tool and same group working in an ITSM platform, and we didn’t have any single record of all of their work, their efforts, their resources, and no common process logic. So we started looking at ServiceNow.”

AAA Allied went live with the platform in early 2014 using a single CMDB. Soon, other departments wanted on board. “In many places it’s replacing SharePoint lists, spreadsheets, even e-mail,” Pickering said.

AAA Allied’s IT department uses ServiceNow’s Demand Management to evaluate what goes on the portal. “We also use ServiceNow’s Service Creator app to create full blown apps that we deliver to our business lines,” Pickering stated. “That allows them to manage request forms themselves,” he continued.

App Creator streamlines the development process. “The development platform becomes ServiceNow, so you’re not using Ruby, Python, or PHP,” Pickering said. “All our staff needs is a JavaScript skill set and they can start developing apps in ServiceNow. The App Creator minimizes the time to turn out those apps because you’ve got templates built for small, medium, and large applications with different feature sets.”

Potential employees interested in joining Pickering’s team merely need a desire to create. “If they’re passionate and have a desire to learn, we can start someone on projects that don’t require any coding,” he noted. “And then we can move them through the process as core system developers in JavaScript.”

Watch the full interview below, and be sure to check out more Knowledge15 coverage from theCUBE and SiliconANGLE.

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Sprint touts single-SIM strategy for global Internet of Things service Mon, 27 Apr 2015 21:42:37 +0000 Continue reading ]]> SIMIn a bid to take advantage of the feeding frenzy over the Internet of Things (IoT) and to gain ground against market leader AT&T, Inc. , Sprint Corp. is expanding its Command Center device monitoring and control service to span more than 200 countries and supporting a wide variety of communications protocols using a single SIM card.

Command Center 2.0 offers one-touch bulk provisioning for up to thousands of devices with dynamic rates and flexible pooling arrangements, Sprint said. The enhanced service also provides more flexible tools for managing devices based upon things like time of day, geography and usage limits.

The global SIM works in all geographies and supports 2G, 3G, 4G and LTE standards. The company’s machine-to-machine (M2M) services also support 1xRTT, EV-DO and CDMA as separate modules outside of the SIM.

Users get new flexibility in deployment and monitoring with features that, for example, can schedule when a device should incur network charges or that notify administrators when devices are out-of-policy. Users can define their own alerts based upon availability and network activity and can monitor traffic at levels ranging from a single device to a constellation of thousands of devices.

“It’s a single portal; customers won’t realize what carrier or partner they’re using,” said Mohamad Nasser, senior director for MtoM products and marketing. “Whether your devices are deployed in North America, South America, Europe or Asia you’ll have end-to-end connectivity and management.”

On-boarding times have been reduced to between two and four weeks, with no charges assessed during the startup period. “Most carriers start to bill you the moment you activate the device,” Nasser said. “We have implemented technology that allows customers to activate but remain in a dormant state until use actually starts.”

Command Center is offered as software-as-a-service, but can be integrated with private network operations centers through published application program interfaces (APIs). The monitoring system is firewalled an on a virtual private network (VPN). In addition, each customer has a different encryption schedule. “We have not had any in four-and-a-half years,” Nasser said.

Sprint currently supports more than 6.2 million connected devices across its M2M networks, Nasser said. That puts the vendor well behind AT&T, which claims to manage nearly half of the estimated 42 million M2M devices that are connected globally. However, Nasser said the technical sophistication of Sprint’s network has the vendor poised to gain ground.

Image via Pixabay
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Jackalope Jobs combines your social network with smart job searches Mon, 27 Apr 2015 21:15:23 +0000 Continue reading ]]> Jobs EmploymentJob hunting is the worst. After you spend hours navigating hundreds of job boards and company career sites, you send out a few dozen resumes and hope that at least a handful will make it into the hands of an actual, real-life person.

But more often than not, those job applications get chewed up by any number of automated systems that care more about hitting the right keywords than finding the best employee.

The usual mantra of the job hunter is “you have to know someone,” and that is exactly the problem Dallas-based startup Jackalope Jobs is looking to solve.

“Most recruiters and job boards focus on helping employers.” CEO and co-founder Sudy Bharadwaj told me. “They want to find five good candidates for one position. We want to find five good opportunities for one job seeker, and we want to do it using the network you already have.”


How it works


Jackalope Jobs integrates social networks like Facebook and LinkedIn with data from hundreds of job boards to match job postings with personal connections. A person searching for a certain job will see a list of friends whose companies are hiring in that field, along with information about the available positions. They can then use Jackalope’s contact tool to send those friends a message with details about the job openings they are interested in.

“When you are looking for a job, do you want to talk to a recruiter or a hiring manager, or would you rather talk to a friend?” Bharadwaj asked me.

The site offers several search options and filters to locate the best opportunities and the most valuable personal connections. Users can search by job type, company, location, and so on, as well as by specific friends. They can also create custom alerts that will notify them if a friend’s company adds a new job posting, or if a new connection works for someone with relevant job openings.

Jackalope also uses semantic-based search technology, so it is capable of finding jobs that match a person’s interest, even if they do not match their exact search terms.

According to Bharadwaj, most job seekers will send out about 30 resumes for every interview they get, but reaching out to a company through a friend has a much higher success rate. During a pilot program for Jackalope, that number was reduced to 11 resumes for each interview, and people who successfully landed a job averaged around 5.3 resumes per interview.

Bharadwaj said that Jackalope’s mission is to help 4 million people find a job by the year 2020.

photo credit: Scrabble – Profession via photopin (license)
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How an SRA International app is making cancer research easier | #know15 Mon, 27 Apr 2015 19:28:28 +0000 Continue reading ]]> SRA International, Inc. is building an app designed to make it easier for cancer researchers to do their jobs. It supports the technical staff at the National Cancer Institute using QR codes to offer the tech support staff a tool that enables them to spend less time researching and more time providing service, according to David Lescalleet, Service Delivery Manager at SRA International. Being in the service arena has helped the Service Delivery team realize, “We’re not really supporting IT, we’re supporting cancer research.”

Josh Miles & David Lescalleet


He and an SRA International Developer Josh Miles were the winners of the Knowledge15 Innovation of the Year Award. They sat down with John Furrier and Dave Vellante on theCUBE during the event to discuss the development, production and reception of their app.

Why the QR code is the perfect vehicle


Lescalleet said while he’d been thinking about it for a while, the idea to use an asset tag to trigger information came to him while listening to Fred Luddy’s keynote at Knowledge14. The CPO was discussing how the new release would be able to support QR codes.

The goal behind using QR codes was to bring the information to the technicians, as opposed to making them go to the information. Miles explained that the NCI had a massive, college-like campus, with “a lot of techs that were coming in and out” and a “tech rotation in various buildings we support.” QR codes are perfect because “they can be put anywhere,” Lescalleet said. Furthermore, Miles said, QR codes “put that information in [tech’s] hands immediately.”

This is important, Miles explained, because “if you’re walking into a lab and there’s lots of scientific equipment, often there’s a scientific and very sensitive configuration that goes with it.” When techs can get all the information they need, including vendor support info, contact numbers and ticket history, it helps to minimize “the interruption to the research that’s going on.”

The app-building process


The app spent a lot of tine “in the planning stage,” said Lescalleet, so they could build something “that was going to be permanent.” Once development started, the project was turned over to Greg Lockhart. It was Lockhart that brought in Miles to write the code.

“The initial prototype took about a week to put together,” said Miles. Then, “the ideas snowballed from there,” he said. They added more functionality over about a month. “Reception has been overwhelmingly positive.”

In fact, the app has sparked interest for a variety of uses outside of medical and research, including “data centers, LAN closets, even biographies for VIPs or VIScientists to showcase why they’re working on,” Miles said.

Because it’s “already had an enormous impact on the tech support day-to-day,” both Miles and Lescalleet believe the app will continue to grow.

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge 15.

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Tesla Motors website, Twitter account and Elon Musk pwned by hacker prank Mon, 27 Apr 2015 18:12:36 +0000 Continue reading ]]> shadow thief hacker hat password securityOver the weekend, Tesla Motors, Inc. had its website hacked and replaced with an odd collage of images in what is common for the cyberspace version of graffiti. Near the same time the hackers also hijacked Tesla’s Twitter account, @TeslaMotors, changed the name to ‘#RIPPRGANG’ and then began tweeting nonsense. To add insult to injury, the same crew also hacked the personal Twitter account of Elon Musk, CEO of Tesla @elonmusk, and started to send tweets from his account as well.

Graham Cluley at Hot for Security has an excellent breakdown of the hijacks, including images of the defacement and social media effects. As well as a description of how the hackers managed to take control of Tesla Motor’s website and the two Twitter accounts.

Starting Saturday, the Tesla Motor’s website greeted visitors with cut-out faces and the words, “Hacked by Autismsquad!”and “Tesla you have been raped by DEViN BHARATH and BLAiR STRATER Check us out on Twitter.”

Image credit:  Graham Cluley at Hot For Security.

Image credit: Graham Cluley at Hot For Security.

Then, the @TeslaMotors account began to tweet messages including a phone number to call for a free Tesla. Another Twitter account, @rootworx, denied any connection to the tweets posted by the hackers and also said that the attackers had given out his home phone number. This led to numerous phone calls about the free Tesla.

Clipped from @rootworx Twitter feed.

Clipped from @rootworx Twitter feed.

On Saturday, @rootworx tweetd: “Currently receiving about 5 phone calls a minute about a “free Tesla”. A free car is NOT being offered, please stop calling.” Since then @rootworx has included tweets that calls continue, that people believe he is behind the hacks—and most recently he claimed someone had come by his house to ask about a free Tesla.

Chances appear good that the involvement of @rootworx in the hacked tweets is part of a rivalry between different hacker groups or part of a personally-directed prank. Rootworx himself tweeted that he believed he was being pranked.

Finally, @elonmusk also began tweeting similar messages, including the phone number as well as other Twitter handles to contact for a “for a free tesla.” The hackers even added a shoutout to during their playful romp with Musk’s account.

How the hackers did it


Cluley from Hot for Security explains the hack directed against Tesla Motor’s website by saying that Tesla’s website itself was never defaced. This is to say, the vandals did not gain access to Tesla’s private servers and change anything—instead the hackers made it appear as if these sites had been hacked by hijacking Domain Name Service (DNS) records to redirect visitors to a web page the hackers controlled.

Normally when a visitor tries to access as website DNS gives them an IP address that delivers the visitor to the appropriate site, but during the attack DNS was giving out an incorrect IP that led to the vandalized site.

At the same time, hackers were able to change the MX (or Mail Exchange) records connected to Tesla Motor’s accounts that allowed the hackers to read e-mails sent to Tesla. This made gaining access to the Tesla and Elon Musk’s Twitter accounts trivial: the hackers simply requested password changes from Twitter, intercepted the e-mails authorizing the changes, and then took control from there.

Cluley also points out if Tesla and Musk had set up multi-factor verification with Twitter, which uses SMS to a mobile device, the hackers would have had a much more difficult time hijacking the accounts.

photo credit: Dom W via photopin cc
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Konami has canceled ‘Silent Hills’ made by Guillermo del Toro and Hideo Kojima Mon, 27 Apr 2015 17:50:47 +0000 Continue reading ]]> Silent Hills Norman ReedusFor the last few months, Konami Corp has been a stone wall when it comes to rumors about game legend Hideo Kojima’s exit from the studio, but now the Japanese game developer has announced that it has canceled Silent Hills, a new entry in Kojima’s popular survival horror franchise that was being developed through partnership with director Guillermo del Toro.

Silent Hill is one of gaming’s most beloved horror series thanks to its creepy environments, deep story, and use of symbolism. The now canceled Silent Hills originally developed a significant amount of hype last year thanks to P.T., a “playable teaser” game demo released on PlayStation Network, which challenged players to solve a series of puzzles that ultimately revealed the game would be a new Silent Hill title.

Rumors about the game’s cancellation came to a head last week when Konami stated that P.T. would no longer be available on PSN after April 29, and today the studio officially confirmed that it had halted production on the game.

“Konami is committed to new Silent Hill titles, however the embryonic ‘Silent Hills’ project developed with Guillermo del Toro and featuring the likeness of Norman Reedus will not be continued,” Konami said in a statement to Eurogamer.


“What a waste”


The news of the cancellation comes just days after del Toro referenced his involvement with the project at San Francisco International Film Festival, saying, “I tell you right now, officially, it’s not happening, and that breaks my greasy heart.”

Actor Norman Reedus, who is best known for his portrayal of Daryl Dixon on The Walking Dead, voiced his disappointment at the news. “Super bummed about this was really looking forward to it,” Reedus wrote on Twitter. “Hopefully it’ll come back around. Sorry everyone.”

While video games get canceled all the time, most do not involve game design icons, critically acclaimed horror directors, or high profile actors from hit TV series, and fans are understandably disappointed.

“Complete tragedy,” wrote one Reddit user. “The Kojima-Del Toro partnership gave this game more potential than any other game I can think of. P.T. is probably the scariest hour of gaming I’ve ever played, and I really, really hope something is done with it. What a waste.”

Image credit: Konami Corp (c)
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The focus on exploring the ITSM marketplace is growing larger everyday | #know15 Mon, 27 Apr 2015 17:27:52 +0000 Continue reading ]]> IMG_7144


Robert Young, research manager for endpoint device and ITSM at International Data Corporation (IDC), believes that IT departments need a laser-like focus on service awareness. Young analyzes how the cloud, mobile, social and Big Data impact IT systems and services.

Attracting a bigger audience


“The ties to IT Operations Management (ITOM) are becoming more important as the infrastructure becomes more complex,” Young saids during an interview with theCUBE at ServiceNow’s Knowledge15 event in Las Vegas. “IT has spent years focusing on how to manage processes to ensure productivity. Taking those processes out of IT and into the lines of business are the ways that ServiceNow is attracting a bigger audience.”

Young said the IT Service Management (ITSM) market is growing, and that’s expected to continue. He considers ServiceNow a third platform product. “To have this type of robust solution running virtually 100 percent in the cloud, and to have this level of growth speaks volumes to third platform. ServiceNow captures a lot of market share with its cloud-first product,” Young stated.

Products such as Express, which cater to midsize business, also have a place in the market. “Midmarket is looking to grow but they’re just not there yet,” said Young. “They don’t want to pay for features and functions they are not using.”

Measuring IT’s value moving forward


Looking ahead five to seven years, Young noted that IT managers need to closely monitor what services his or her business consumes. “If IT is spending business dollars on procuring, maintaining and managing the resources to deliver a service, it had better be consumed by the business. That will be the measure of IT’s value going forward. IT should think of itself as a service provider. Even in the world of ITOM,” he explained.

Watch the full interview below, and be sure to check out more Knowledge15 coverage from theCUBE and SiliconANGLE.

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ServiceNow’s moves are “damn good” says analyst: ecosystem will explode | #know15 Mon, 27 Apr 2015 16:46:53 +0000 Continue reading ]]> IMG_7807

Bolstered by consistent messaging and a platform play instead of a product, ServiceNow has continued to evolve and inspire confidence. TheCUBE hosts John Furrier and Dave Vellante shared their predictions for ServiceNow’s future as they wrapped up their second day of coverage at Knowledge 15.


ServiceNow Positives


Some main benefits of ServiceNow include its cloud-native, real time, and asynchronous features. “ServiceNow will get bigger and bigger,” predicted Furrier, because “their moves are damn good.” The combination of “enterprise and cloud,” he continued, allows ServiceNow to expand on their base. “This is a bonfire platform,” he said, and “if the competitors aren’t smart, they’ll get burned.”

Furthermore, Furrier was impressed with the fact that the founder and current CPO of ServiceNow, Fred Luddy, is still “in the boat.” Luddy’s personality and attitude is a big plus for the company because, Furrier said, “he has a love affair with his customers.”

Overcoming Challenges


Since attending his first Knowledge event in 2013, Vellante said he’s been keeping an eye on a few “gaps” in their company. In fact, Vellante said that ServiceNow has “executed on ever single gap” including: “mobile, more ecosystem development, more customers adopting a single CMDB.”

Vellante predicted that ServiceNow’s ecosystem is “going to explode.” Right now, he said, they shouldn’t “worry about competing,” instead they should “worry about creating.” Furrier chimed in to add, “if the growth goes massive, the management team has to be ready for that.”


Good Signs and Strategic Moves


If anything, Furrier suggested that ServiceNow should continue its current efforts and then “double down” on attracting developers. Developers, he said, are “the canary in the coal mine.” If ServiceNow is highly attended to the data coming from the developers, it will enhance the company’s opportunity to appeal to the enterprise. Furrier commented that he believes ServiceNow should run CreatorCon, a post-ServiceNow-conference educational event, as a “full-on conference” in order to build outreach and “get people coding.”

Watch the full segment below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge 15.

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