Hutch Carpenter's Latest Activity See All →
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Hutch Carpenter wrote a new blog post: You and Your Customers’ Relationship: It’s Complicated 1 month ago
On the Harvard Business Review, Matt Dixon and Lara Ponomareff wrote a piece that caught my eye, Why Your Customers Don’t Want to Talk to You. Consumers increasingly prefer self-service, and the authors speculate:
Maybe customers are shifting toward self service because they don’t want a relationship with companies. While [...]
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Hutch Carpenter wrote a new blog post: When Should Management Push Enterprise 2.0 Changes? 2 months, 1 week ago
After the Boston edition of the Enterprise 2.0 Conference, IBM’s Rawn Shah wrote a great follow-up post outlining ten observations from the event. A couple points that I found myself agreeing with wholeheartedly were:
Adoption is about transforming human behaviors at work – More folks are starting to recognize that [...]
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Hutch Carpenter wrote a new blog post: Should BP crowdsource solutions to solve the Gulf oil spill? 3 months, 1 week ago
Right now, the President is speaking to the nation about the BP oil spill in the gulf. Clifford Krauss of the New York Times reports on [...]
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Hutch Carpenter wrote a new blog post: Little Data and the Internet of Things, Automobile Edition 3 months, 2 weeks ago
Every week, I drive in my car from Pleasanton, CA to San Francisco. You get some time to think when you make that drive. An idea that has occurred to me [...] -
Hutch Carpenter wrote a new blog post: Foursquare Check-in Etiquette 3 months, 2 weeks ago
Anyone remember the early complaints about Twitter? That people were posting updates about what they’re eating for lunch? Robert Scoble noted this phenomenon in a blog post from last September about Twitter’s rise:
It tells me that Twitter isn’t lame anymore. Remember those days when Twitter was for telling all [...]
