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EMC Customer Services in Continuous Upgrade Mode

“We are doing a continuous upgrade of our customer services program,” said EMC Senior VP for Customer Services Tony Kolish. "That is what Agile Services is about, meeting new demands for support services, including delivering services over multiple new channels and in more languages and anticipating demands that “we expect to see in the next few years.” Chat has been a huge success, he said in an interview from the Cube at EMC World 2012 (see full video below). “More people contact us through chat than any other channel today. And we are solving problems 65% faster through chat than any... more »
Why HBase is Significant and What it Needs to Grow

Why HBase is Significant and What it Needs to Grow

Today marks a milestone for HBase. Its inaugural event sold out with about six hundred people in attendance. Most events get 100 to 150 people in an inaugural event. But consider the circumstances and you can see why HBaseCon sold out and what it represents about the significance of this real-time database in the larger market: HBase represents the promise to connect the database to the application. Data scientists provide insights into the data to a small community.  HBase allows the application to drive insights to millions of people. Mike Hoskins of Pervasive Software calls HBase and Hadoop a discontinuous leap. "This is nor your... more »
Apple, StumbleUpon and Riot Games Hiring HBase and Hadoop Pros

Apple, StumbleUpon and Riot Games Hiring HBase and Hadoop Pros

If there's a theme at HBaseCon 2012 here in San Francisco, it's that the big data sector is hiring. Even Apple is trawling conference attendees, looking for a Hadoop/HBase engineer to assist with Siri. The conference organizers seem to have guessed this would happen, and provided ribbons for attendees to attach to their badges flagging things like whether they were new to HBase, seeking employment, or on the hunt for talent. And I have to say, I saw many, many "I'm hiring!" ribbons in my day at HBaseCon. In fact, a job posting whiteboard at the conference had a few heavy hitters... more »
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Hadoop/hBase Big Data Market Booming, Says Cloudera CEO

Big data is booming, says Cloudera CEO Mike Olson. Hortonworks is “doing great work along with us and many others in driving the Hadoop platform forward,” he said in an interview webcast live in the Cube from hBaseCon2012 over at SiliconAngle.tv (see full video below). And one indication of that is the entry of major vendors – IBM with Big Insights, Oracle with Big Data Plan, and EMC as well. “We're seeing a real focus on big data as a business issue, not merely by wild-eyed visionaries in Silicon Valley, but by some of the biggest, business-focused vendors on the planet.... more »
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Geoloqi API and Dev Kit Launching on Titanium

Geoloqi is an embedded solution that lays down the ground work for just about any location-based service, whether it’s a Foursquare clone or an enterprise app.  And today the platform reached a very significant milestone – it’s now an add-on in Titanium 2.0. Appcelerator unveiled the second generation of its popular web-based mobile development environment just a month ago, rolling out new features to automate backend configuration and add more cloud capabilities to the mix. And it’s having no trouble attracting third party developers to the ecosystem, as Geoloqi may prove to be a big asset in the long run. The API... more »
EMC Helps Texas City Reduce Costs, Improve Business Continuity

EMC Helps Texas City Reduce Costs, Improve Business Continuity

EMC announced that Denton, TX, a city near the Dallas Ft. Worth metroplex, is standardizing on EMC technology. The city will be leveraging products such as EMC’s storage products EMC VNX and EMC VPLEX Metro. Denton was also able to virtualize 90 percent of infrastructure, which has significantly reduced cost and management effort. Prior to standardizing on EMC, the City of Denton leveraged a NetApp-based storage infrastructure, but the environment wasn’t providing enough capacity or performance to meet the municipality’s needs. In addition, Denton ‘s disaster recovery plan was not sufficient to ensure business continuity, which was an enormous risk because... more »
Networking Structure Key for Big Data, Cloud and Analytics, Says Brocade CEO [Video]

Networking Structure Key for Big Data, Cloud and Analytics, Says Brocade CEO [Video]

At EMCWorld 2012 Brocade CEO Michael Klayko dropped in on theCube for an interview (see video below).  Sharing insight on Brocade's positions, relationship with EMC, and products, Klayko shared some great thoughts on the business and a peek into the current state and future of the company. Whether the topic is big data, clouds, analytics or the virtualized enterprise, Klayko stakes the importance of the movement of data and the structure of networking in those movements.  Mentioning the bifurcation of two interests in the service provider marketplace, one being the focus on bit pipes or how to get the most bits down... more »
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Android is Too Slippery for Microsoft, Must Remain Open for China

Motorola managed to steer its way through two different rounds of regulatory bureaucracy this week, and this has implications across the entire Android ecosystem. The first update comes from the courtroom,  or more specifically, a lawsuit from Microsoft alleging that Motorola infringed seven of its patents.  Motorola didn’t come out victorious, but the outcome was a pretty good one all in all. An International Trade Commission (ITC) judge dismissed six of the claims, but did conclude that one particular feature has indeed been ‘inspired’ by Microsoft software. US patent no. 6,370,566 covers a method that ActiveSync leverages to synchronize appointments set by a... more »
Google/Motorola Merger Sends Shockwaves Across Mobile Market

Google/Motorola Merger Sends Shockwaves Across Mobile Market

On Friday China gave its approval for Google’s acquisition of Motorola with the stipulation that Android OS remain free and open for five years, as reported by CNET.  The Android OS is the world’s number one mobile operating system largely due to the fact that Google has kept it free.  Google’s CEO, Larry Page during a conference call in August 2011 when the merger was announced said that, “Many hardware partners have contributed to Android’s success and we look forward to continuing our work with all of them on an equal basis to deliver outstanding user experiences.” Worried about open-source longevity?  Android... more »
Anonymous Allegedly Leaks 1.7 GB U.S. Bureau of Justice Statistics Data

Anonymous Allegedly Leaks 1.7 GB U.S. Bureau of Justice Statistics Data

In what seems to be the most recent attention-grabbing stunt by the hactivist collective Anonymous is the announcement of the leak of 1.7 GB of data from a U.S. government entity whose job it is to inform the public of crime statistics. The United States Bureau of Justice Statistics (BJS) is a lesser-known department of the Department of Justice and it’s their job to collect, collate, and publish information on crime statistics gathered from agencies within the U.S. justice system. Almost ironically, one of the statistics that the USBJS tracks and publishes information about is cybersecurity and hacking. According to rumors about... more »

Premium Research

- Stuart Miniman

The emerging PaaS platforms (Cloud Foundry, Heroku, OpenShift, Docker) are all evolving to capture the mindshare of developers. While the PaaS battles are still in early days, Cloud Foundry is emerging as a leading open source platform and ecosystem to build and deploy the new Cloud Native applications that are driving these economic changes via software. But this Platform-as-a-Service (PaaS) model requires changes to technology, skills (people) and internal IT processes. This means enterprises need to become familiar with this development and operational model to best understand how they can accelerate using Cloud Native applications to give themselves a business differentiation.

- David Floyer

Platform-as-a-Service (PaaS) is a full application lifecycle cloud service including initial development, testing, deployment, operations and maintenance. Wikibon defines three different PaaS cloud services, 1/ PaaS integrated with IaaS, an integrated platform (e.g., IBM Bluemix, EMC Pivotal Cloud Foundry), 2/ PaaS on top of IaaS, combining development services onto a specific platform (e.g., AWS, Microsoft Azure) and 3/ PaaS on top of SaaS, a development front-end to a SaaS platform with its underlying infrastructure (e.g., ServiceNow, SalesForce). Wikibon will be using this topology to define its PaaS analysis and forecasts.

- Jeff Kelly

When I began covering the Big Data market for Wikibon back in early 2011, it was early days. Big Data technologies such as Hadoop and NoSQL, while still early in their development, were becoming better known by enterprise practitioners. The market for commercial Big Data technologies and services was small but on the verge of rapid growth. But from a business use case perspective, Big Data was long on promise but short on specifics. A lot has changed over the last four years. Without question, Big Data technologies have developed at breakneck speed due in large part to a vibrant open source community of developers. Hadoop in particular has taken great strides. What was once a batch processing, unsecure and somewhat finicky framework is now a much more comprehensive, enterprise-grade, multi-application supporting Big Data platform.

- Steve Chambers

Hybrid cloud is being touted as the best solution for enterprises today but it is under attack. Complex enterprises have complex needs which means they are unlikely to get everything they need from one hybrid cloud. Investing in a single hybrid cloud to glue one private and one public cloud together is not the ultimate answer, as recognised by many referring to hybrid cloud as "a journey". However, the danger is that if you design for a dual-element hybrid cloud then you will not equip yourself for the extensibility required to snap in/out new/old cloud elements over time, and you will still be down a dead end.

- Jeff Kelly

MarkLogic held its annual customer and partner conference in San Francisco earlier this month. The company, whose NoSQL database evolved from a simple XML data store and is beginning to disrupt the traditional RDBMS market, is experiencing solid growth. For the calendar year 2014, the company reported total revenue in excess of $100 million for the first time in its 14-year history. It is the largest of the NoSQL pure-play vendors and recently added JSON support, semantic and bitemporal analytics capabilities, and incremental back-up capabilities to its flagship database.

- Steve Chambers

Enterprise IT has been ignited by the Digital Economy and exploded into thousands of users, devices, applications and questions: When users are using their laptop over coffee-house wifi to look up a customer on their public cloud SaaS CRM system, before logging into email on-premises to send an invite to the customer: are they using one identity, or two? Without a single, unique trusted identity across hybrid cloud, there is no hybrid cloud because it looks like a discombobulated and fragmented set of "stuff" to the user, whether that's an infrastructure administrator or a business administrator. This pounding headache has to be addressed with modern hybrid identity systems.

- Stuart Miniman

After thousands of interviews with technology leaders on cloud, big data and infrastructure - now for something completely different. JOHN CLEESE ON THECUBE!

- David Floyer

Wikibon concludes that for the majority of enterprise performance applications, the FaME architecture will be the most performant, the lowest cost to develop applications, the lowest cost to maintain and manage, and be enterprise reliable. Wikibon believes that FaME systems will appear in 2015. Wikibon believes that CIOs should ensure that FaME architected systems are installed early, and should be asking their brightest and most creative staff to use FaME to implement advanced application functionality, such as implementing automated decision support within an operation system. These techniques will be vital to IT to guide the organization to avoid being disrupted, and to be competitive in the second machine age.

- Steve Chambers

In the UK, large enterprise, household named, logos in all markets are using AWS and not only for virtual machines and storage. Enterprises are consuming features such as identity, data warehouse, search, content delivery as AWS increase the size of the set of undifferentiated heavy lifting due to the hundreds of features they are releasing and improving.

- Steve Chambers

Containers, and specifically Docker, allows the management of applications to be freed from the shackles of infrastructure. This article examines the state of containers and the booming Docker ecosystem and how enterprise IT should get started at embracing this important technology.