In the misty distance of recent history—September to be exact—some owners of Motorola Droid X awoke to discover that the recent upgrade to their phone had also dropped the Android Market from their handsets. This bug left those affected unable to access anything related to the market—putting them in a predicament because it’s the only way for these phones to access downloadable apps. The Market application itself is built into the phones, so it cannot be upgraded or downloaded separately itself.
While the hunt goes on for the missing icon, it seems that authorities a real head scratcher on their hands and users have been left in the dark. According to a report at CNET, there’s no news on when this will be resolved.
For now, Motorola, Google, and Verizon (the Droid X’s U.S. carrier) providing neither a substantial technical explanation of the update problems, nor a specific fix for the Droid X. Motorola and Google have said they’re cooperating on a fix.
A Google spokesperson told CNET today that “Motorola and Verizon are working with Google to resolve the issue and restore access to [the] Android Market on all affected devices.” Motorola added that “any modifications in the upgrade plans for our products as a result of this will be communicated at a later date.”
Customers have been letting their disappointment be known as they’ve taken to the digital streets with complaints. Forums fill up, e-mails get sent, blog comments pile on, and, yes, even phone calls have been made to those involved. Sadly, it looks like the carrier, software vendor, and manufacturer seem stumped.
We’ll have to keep you apprised of this situation because it’s certainly not yet near resolution.
Apps are the heartbeat and lifeblood of smartphones and a handset unable to download new apps would become just another smartphone—frozen in time. This is the fate of those Droid X handsets currently without their lifeline, languishing with their users, as they wait for Google, Motorola, or Verizon to arrive with a fix.
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