Lone Star College is using ServiceNow to automate the various aspects of its organization, including human resources, financial aid and legal departments, and student call centers. The College is presently considering bringing other departments on board as well.

Link Alander, vice chancellor of College Services at Lone Star College, sat down with Dave Vellante (@dvellante) and Jeff Frick (@jefffrick), cohosts of theCUBE, from the SiliconANGLE Media team, during ServiceNow Knowledge16 in Las Vegas.

Streamlining for success

Lone Star College was using ServiceNow for human resources when management saw opportunities to use it in other departments to add the benefit of automation.

“We’re getting rid of the little stuff, the mundane work, and we’re focusing on the things that are really a challenge,” said Alander.

Managing risk

Lone Star has kept a strong partnership with ServiceNow, which it considers essential to its risk management scenario. Additionally, having an exit strategy is important, which the organization has had from day one.

Security response innovation

To deal with responses and emergencies, Lone Star College uses a policy of “service continuity.” It has contingency plans in place for everything.

“The threat’s gonna happen. The threat happens all the time. So it is about that response, just being quick to respond to, communicate and take care of the problem,” said Alander.

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge16.

Photo by SiliconANGLE