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How one medical services company is automating to improve productivity | #Know16
Envision Healthcare began using ServiceNow in Human Resources, but after its management team saw the benefit the system could bring them, they decided to expand it into their IT department. Now they are expanding it yet again into other areas of their business.
Carlie Bush, director and HR Shared Services at Envision Healthcare, and Wendy Jones, VP of IT, PMO at Envision Healthcare, sat down with Dave Vellante (@dvellante) and Jeff Frick (@jefffrick), cohosts of theCUBE, from the SiliconANGLE Media team, during ServiceNow Knowledge16 in Las Vegas.
Reducing IT dependence through automation
Before Envision began using ServiceNow, its IT department did not always have the time or the manpower to address every need of the company in a timely manner. However, since the automation brought by the implementation of ServiceNow, departments no longer have to face long IT lead times to get support.
“Now with ServiceNow and the automation that we have, we have a lot of employee self service,” said Bush.
Automating HR improved medical care
In the past, the hiring process was much longer. ServiceNow has greatly improved that through automating Envision’s HR department.
“We have to be staffed appropriately and quickly. For our department it’s very important that we’re onboarding quickly, getting them through the process and getting them on that ambulance,” said Bush.
Less paperwork, better efficiency
Envision’s implementation of ServiceNow in HR helped in other areas as well. Less paperwork, automation of workflow and an electronic approval process have all helped streamline the department to increase efficiency and cut cost.
Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge16.
Photo by SiliconANGLE
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