Customers don’t care about a company’s backend, they don’t care about a company’s infrastructure spending, and they don’t care about partner relationships. What customers want is a quick, simple interaction with no hassle, according to Steve Fusco, VP and GM of North America Distribution at PayPal Holdings Inc. As technology has gone mobile, customers expect that experience from not just the desktop, but also their phone. A company must accept and work with this fact to stay competitive.

To shed some light on how PayPal and Intuit QuickBooks have joined forces for a flexible, superior user experience, John Walls (@JohnWalls21) and Jeff Frick (@JeffFrick), co-hosts of theCUBE*, from the SiliconANGLE Media team, talked with Fusco during the QuickBooks Connect conference in San Jose, CA.

Providing the mobile experience

The conversation started with a look at how customers brought PayPal and QuickBooks together, through secondary apps and kludged solutions. Now, the two companies are announcing their latest integration with PayPal-enabled invoicing for QuickBooks, to cut through the mess.

The new invoicing integration is just one example of how businesses are going mobile. Fusco mentioned the numbers are mind-boggling when one looks at the changes over the years. Mobile transactions were 1 percent of what they saw; now it’s 30-plus percent. Those changes, he continued, hide a lot of the new ways that people run their lives and businesses. People interact with their mobile devices all the time. If a company doesn’t have a great mobile experience, they won’t have a customer.

Flexibility, simplicity

Fusco then stated that customers expect things to be simple. Meanwhile, businesses want to focus on products, services and their customers. PayPal helps them by creating technology that is just there, working in the background. Updates and advances will be seamless, integrated into the existing systems.

“We want to create flexibility for our customers, and it’s got to be there; it’s got to be ready,” Fusco said.

Partners are also part of the equation. Fusco explained there is a strength in partnerships. He described how PayPal and Intuit have a long relationship. In his view, it benefits everyone to work together in delivering that value to the ecosystem.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of QuickBooks Connect.

*Disclosure: Intuit and other companies sponsor some Quickbooks Connect segments on SiliconANGLE Media’s theCUBE. Neither Intuit nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.

Photo by SiliconANGLE