As information technology becomes more consumerized, clients expect new technology to be like the apps on their mobile devices: It must work all the time, be fun, mobile, bite-sized, require no training, upgrade automatically and be free!

“Tech has to be fun, modern, lighthearted, light-touch. It’s a part of all aspects of life now,” said Andrew Wilson (pictured), chief information officer at Accenture plc, a consulting and professional services company. “The world has changed. I am the chief experience officer now,” he explained, describing how the role of CIO is no longer about information but focused on orchestrating and brokering new experiences.

Wilson spoke with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), co-hosts of theCUBE, SiliconANGLE Media’s mobile live streaming studio, during this year’s ServiceNow Knowledge17 event in Orlando, Florida. (* Disclosure below.)

ServiceNow helps clients focus on experience

Accenture is a major player in the tech ecosystem, both consuming ServiceNow and providing it as a service to its clients. It is important to Wilson that clients are able to focus on process and experience rather than technical details, he stated.

“I want people to be enjoying the process and experience through … Accenture. I don’t want them to be thinking about ‘what system I am and what platform I am?’ That’s all under the hood, and ServiceNow is really helping us do that,” Wilson concluded.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photos: SiliconANGLE