The rapid transformations in cloud technology have created massive opportunities for enterprise modernization. While ultimately a step forward for the market, these innovations can bottleneck companies in need of assistance with onerous process integrations. As new tools, regulations and risks arise with the developing tech, cloud support partners are shifting to facilitate this information technology shift.

“[Our] customers are all on a cloud journey,” said Jon Thomas (pictured), director of product management, digital service operations cloud services, at BMC Software Inc. “How do we use it in a way that we can scale innovation out within the organization? They’re reorganizing in order to really facilitate that innovation.”

Thomas spoke with Peter Burris (@plburris), co-host of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, during the recent Google Cloud Next event in San Francisco. They discussed how BMC is leveraging its learnings from over 30 years of working in the data center to help businesses become better cloud citizens. (* Disclosure below.)

Modeling shared responsibility

Through supporting some of the industry’s largest information technology organizations and facilitating IT management for 80 percent of the Fortune 500, BMC has discovered the most prominent issue currently plaguing the market is where businesses fall in the cloud’s shared responsibility model, Thomas explained. With today’s customers, the company is directly addressing IT’s new and changing role.

“IT’s gotten a bad rap as being ‘Captain No.’ Now with the public cloud, IT has to change the way that it’s providing its services to internal consumers. Instead of putting a big block in the process, we’re enabling IT to provide services,” Thomas said.

Most BMC customers utilize multiple clouds on top of an on-prem infrastructure, making for cumbersome management processes. BMC aims to simplify that complexity by bringing it all together into one visibility.

“The same discovery capabilities that we have, we’ve extended those out to the public cloud as well so that whenever you need it, you can go to a single place and understand what’s the state of your infrastructure, no matter where it exists,” Thomas said.

That visibility provides a solid foundation for operational speed, as well as data security, as it is leveraged into automated predictive technology that can forecast risk. “We’re helping organizations to not only identify where they might have risky configurations that leave them open to data breaches, but also build automated remediation so that you can take action and to bring yourself to a safe place,” Thomas said.

Looking ahead, Thomas and his team are focused on improving migration and security to ensure full customer confidence in the cloud.

“We want to take away those concerns that would keep a company from feeling like they’re able to migrate more workloads to the cloud or build more applications to the cloud,” he concluded.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of the Google Cloud Next event. (* Disclosure: BMC Software Inc. sponsored this segment of theCUBE. Neither BMC nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE