UPDATED 12:00 EDT / DECEMBER 02 2019


PagerDuty doubles down on AWS with Cloud Operations services

PagerDuty Inc. joined the crowd of tech firms announcing new solutions at Amazon Web Services Inc.’s re:Invent conference in Las Vegas today by introducing PagerDuty for Cloud Operations, which promises to help AWS customers catch issues in their cloud infrastructure faster.

San Francisco-based PagerDuty went public in April. The company provides a cloud service that detects when there’s a problem in a system and automatically notifies administrators.

An information technology department could, for the sake of example, configure PagerDuty to send a Slack message to the database administrator should the company’s MySQL deployment goes down, then alert a different team member if there’s no response within 15 minutes.

PagerDuty for Cloud Operations makes it easier to use those features in AWS environments. The company has built out connectors that enable the service to hoover up operational data from CloudWatch, CloudTrail and a few of the other services AWS provides for monitoring the health and security of customer deployments. PagerDuty’s algorithms use the information to notify administrators if there’s a technical issue or a potential data breach.

The final connector is for Amazon EventBridge. It enables companies to take data about technical issues from PagerDuty and stream it to various AWS services for further processing. PagerDuty can route information to a service such as Kinesis for incident analysis, or send it to an AWS Lambda serverless function that automatically carries out pre-programmed actions.

Rounding out PagerDuty for Cloud Operations is a collection of technical resources. The company said it has added in “reference architectures, technical integration guidance and best practices” to help customers apply its service’s capabilities to their AWS deployments.

PagerDuty posted a $12.6 million loss on revenue of $40.4 million last quarter, beating the FactSet consensus analyst forecast on both counts. The numbers are impressive on a percentage basis as well. The $40.4 million in revenue represented a 45% year-over-year increase, while PagerDuty’s loss amounted to 35.6% of sales versus 46.7% 12 months prior. 

Photo of PagerDuty CEO Jennifer Tejada: SiliconANGLE

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