ServiceMax announces new product that integrates data with Salesforce Field Services

Service execution management firm ServiceMax Inc. has announced a new service that allows users to integrate their data with Salesforce.com Inc.

ServiceMax Asset 360 for Salesforce combines ServiceMax’s asset-centric service with Salesforce Field Service enabling users to keep critical assets running for even more customers across a broader set of industries. The service delivers a 360-degree view into installed bases, service contracts and asset performance to maximize equipment uptime and reduce maintenance costs.

The insight provided by ServiceMax Asset 360, natively developed within Salesforce Field Service, empowers customers to shift from selling products to adopting “outcome-based strategies,” the company said. Ultimately the goal of the new service is to enable reduced implementation time with enhanced workflows directly to customers.

The announcement was also supported by Salesforce with Mark Cattini, senior vice president of field service management at Salesforce. He noted that “with the combination of ServiceMax Asset 360 and Salesforce Field Service, companies across industries will have access to enhanced asset management and dynamic resource scheduling capabilities on a single platform. This is the future of field service and it’s connected, proactive and intelligent.”

ServiceMax has changed hands twice in the last four years — first acquired by General Electric Co. in 2016, then by Silver Lake Partners LP in 2019. The company acquired collaboration startup Zinc Inc. in February 2019 and more recently announced a partnership in August with Scope AR that provides a large-scale visual knowledge base for industrial workers.

Salesforce, through its venture capital arm Salesforce Ventures, led an $80 million investment round into ServiceMax in February.

ServiceMax Asset 360 for Salesforce will be available in November.

Photo: ServiceMax

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