During a time when it seems as though the entire planet has “gone digital,” the role of PagerDuty Inc. has come into sharper focus as a key player in keeping the critical work of IT organizations up and running.

Mindful of enterprise and consumer need at such an important time, the company has chosen this week’s virtual Summit event to unveil a significant number of new product releases.

“We have the biggest set of releases and investments in innovation that we’re unleashing in the history of the company,” said Jonathan Rende (pictured), senior vice president of product and marketing at PagerDuty. “PagerDuty has a unique place in that whole ecosystem in what’s considered crucial and critical now. These services have never been more important and more essential to everything we do.”

Rende spoke with Lisa Martin, host of theCUBE, SiliconANGLE Media’s livestreaming studio, during the PagerDuty Summit 2020. They discussed the company’s focus on automation to help customers manage incidents, the introduction of new tools for organizational collaboration and a trend toward full-service ownership. (* Disclosure below.)

Taking advantage of data

The latest releases are focused on PagerDuty’s expertise in machine learning and automation to leverage customer data for faster and more accurate incident response.

“In our new releases, we raised the game on what we’re doing to take advantage of our data that we capture and this increase in information that’s coming in,” Rende said. “A big part of our releases has also been about applying machine learning to add context and speed up fixing, resolving and finding the root cause of issues. We’re applying machine learning to better group and intelligently organize information into singular incidents that really matter.”

PagerDuty is also leveraging its partner and customer network to introduce new tools for collaboration as part of its platform.

“One of the things we’ve done in the new platform is we’re introducing industry-first video war rooms with our partners and customers, Zoom as well as Microsoft Teams, and updating our Slack integrations as well,” Rende explained. “We’ve also added the ability to manage an issue through Zoom and Microsoft Teams as a part of PagerDuty.”

These latest announcements are a part of what Rende describes as a move in larger companies toward broader direct involvement of both developers and IT staff in operational responsibility.

“There is a material seismic shift towards full-service ownership,” Rende said. “We’re seeing larger organizations have major initiatives around this notion of the front-line teams being empowered to work directly on these issues. Full-service ownership means you build it, you ship it, you own it, and that’s for both development and IT organizations.”

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of PagerDuty Summit 2020. (* Disclosure: TheCUBE is a paid media partner for PagerDuty Summit 2020. Neither PagerDuty Inc., the sponsor for theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE