The proliferation of data means modern businesses often collect information about their operations at machine-scale. Increasingly, these companies need new tools that ensure company stakeholders have the analysis they need to make informed business decisions.

Tech leaders, unsatisfied with current approaches to software development, are creating new frameworks that bring together data from across a business to help stakeholders make the right decisions with the limited time and resources they have.

“The Agile teams had one set of doing things, one set of metrics, one set of tools — and the way that the business was working, was planning, was investing in technology was just completely disconnected,” said Dr. Mik Kersten, founder and chief executive officer at Tasktop Technologies Inc. “Those [Agile metrics] measure technical practices, they measure technical excellence of bringing code to the market, they don’t actually measure business outcomes. And so I realized it really was much more around having these entwined ‘flow’ metrics that are customer-centric and business-centric and market-centric.”

Kersten spoke with Jeff Frick (@jefffrick), host of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, during the BizOps Manifesto Unveiled event. They discussed the limitations of existing management frameworks and how new BizOps approaches can help ensure development teams work toward business objectives and provide innovative tech for customers. (* Disclosure below.)

Getting into “the flow” with BizOps and new practices

Right now, establishing “the flow” is critical for businesses in tech — “flow” being both the technical flow of code to the customer and a steady team workflow that can improve both employee efficiency and satisfaction. The “Flow Framework,” developed by Kersten, is one example of how business leaders are developing new BizOps practices to identify and break down operational bottlenecks — and, ultimately, facilitate these different types of flow.

“The whole DevOps movement of the last decade — of flow, feedback and continual learning — has been key, but a lot of organizations … have actually gone a very different way,” Kersten said. “For many organizations, the way that they are looking at [innovations like] moving to cloud is actually as a reduction in cost. Really, the key thing is to move away from those old ways of doing things — of funding projects and cost centers — to actually funding and investing in outcomes.”

It’s also necessary to begin measuring through these flow metrics, which are ultimately fast feedback for how quickly an organization is innovating for their customers, Kersten concluded.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of the BizOps Manifesto Unveiled event. (* Disclosure: TheCUBE is a paid media partner for the BizOps Manifesto Unveiled event. Neither Broadcom Inc., the sponsor for theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE