AI
AI
AI
Relationship intelligence startup Staircase AI raises $4M to accelerate go-to-market plans
Relationship intelligence startup Staircase AI Inc. has raised $4 million in new funding to scale up its engineering team and accelerate its go-to-market plans.
The seed round included Disruptive AI and StageOne Ventures.
Founded in 2019, Staircase AI offers a platform that uses advanced machine learning to analyze thousands of digital engagements between companies and their existing customers. The service is designed to provide customer success teams peace of mind in knowing that it will detect anomalies and trends while providing predictions and recommendations.
The company’s platform identifies whether a “champion or decision-maker” puts an entire account at risk. Staircase AI alerts team members to changes and directs them to move forward. The company pitches itself as providing a service where customer service leaders can understand and take action to adjust their playbooks quickly.
Staircase AI is heavy on its artificial intelligence angle with a service called Staircase Relationship Intelligence. The service is described as harnessing the power of AI for unprecedented visibility and insight into customer relationships. Using AI, the platform provides proactive analysis of customer communications to avoid pitfalls and improve overall customer relationships.
The company’s service analyzes and alerts users to customer issues, red flags and missed opportunities. Staircase AI is particularly designed for business-to-business companies looking to reduce churn and increase the quality of interactions.
Staircase AI’s service integrates and scans digital engagements across various services, including Slack, email, chats, video transcripts and in-app communications. Using advanced data and AI, these can be analyzed, predicted and monitored to create what the company says are “invaluable opportunities.”
“Only an AI-based system that fuses and analyzes large amounts of customer data can provide the deep insights needed to help companies better understand, retain and grow their customers,” Ori Entis, co-founder and chief executive officer of Staircase AI, said in a statement.
Image: Staircase AI
A message from John Furrier, co-founder of SiliconANGLE:
Support our mission to keep content open and free by engaging with theCUBE community. Join theCUBE’s Alumni Trust Network, where technology leaders connect, share intelligence and create opportunities.
- 15M+ viewers of theCUBE videos, powering conversations across AI, cloud, cybersecurity and more
- 11.4k+ theCUBE alumni — Connect with more than 11,400 tech and business leaders shaping the future through a unique trusted-based network.
About SiliconANGLE Media
SiliconANGLE Media is a recognized leader in digital media innovation, uniting breakthrough technology, strategic insights and real-time audience engagement. As the parent company of SiliconANGLE, theCUBE Network, theCUBE Research, CUBE365, theCUBE AI and theCUBE SuperStudios — with flagship locations in Silicon Valley and the New York Stock Exchange — SiliconANGLE Media operates at the intersection of media, technology and AI.
Founded by tech visionaries John Furrier and Dave Vellante, SiliconANGLE Media has built a dynamic ecosystem of industry-leading digital media brands that reach 15+ million elite tech professionals. Our new proprietary theCUBE AI Video Cloud is breaking ground in audience interaction, leveraging theCUBEai.com neural network to help technology companies make data-driven decisions and stay at the forefront of industry conversations.
