It’s not just cloud customers that are looking for patterns in their data — they’re using patterns analysis to fix issues, drive growth and deliver customer satisfaction — but the cloud providers themselves are keen to understand customer data patterns.

Amazon Web Services Inc. and data management software company Commvault Systems Inc. recently explained that they’re using analysis with artificial intelligence and machine learning to make sure customers’ workloads match the cloud products being used.

“We understand the patterns, we learn from that and we help customers right-size,” said Paul Meighan (pictured, left), director of product management at AWS.

Meighan and Kevin Zawodzinski (pictured, right), vice president of sales engineering, Americas, at Commvault (pictured right), spoke with theCUBE industry analysts Dave Vellante and Lisa Martin at the recent AWS re:Invent conference, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed the Commvault/AWS partnership in detail. (* Disclosure below.)

It’s a tight relationship

Commvault is using telemetry data around what it sees customers doing to help produce the best AWS cloud solution, according to Zawodzinski.

“We feed that back in, and we use that to create joint solutions [with AWS],” he said. “If there’s something odd or out of place that’s happening, we can detect that and we’ll notify people. And we’ve seen that; we have case studies about that.”

Joint engineering is, in fact, an important part of the partnership. “What are you seeing out there?” is one of the dialogs that the two companies have repeatedly. Placement of data, such as locating types of data at lower-cost Glacier, or alternatively elsewhere in the AWS ecosystem, for instant access, is one example of such a discussion, according to Zawodzinski.

Meighan and Zawodzinski further discussed the relationship as it applies to security: “It’s our customer’s responsibility to build secure applications,” Meighan stated.

However, from the host operating system down, AWS sees its role as handling security, including facilities.

“We’re very focused on our shared responsibility model,” Meighan added.

Commvault sees its role as explaining and sharing resultant best practices to the end customer. That’s seen in its security dashboard, Zawodzinski explained. It prompts customers to adopt certain security measures.

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of AWS re:Invent:

(* Disclosure: Commvault Systems Inc. sponsored this segment of theCUBE. Neither Commvault nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE