As cybercrime rates continue to rise, the odds increase on needing to run that ransomware recovery playbook for real.

But when the push comes to the shove, is it possible to be sure that every bit of important data is backed up and retrievable?

“To me, the blind spots are the scariest part of a ransomware attack,” said Jason Cradit (pictured, right), chief information officer and chief technology officer of Summit Carbon Solutions LLC. “We always protect our ERP, we always protect these classes of tiers of systems, but then it’s like, ‘Oh, that user’s email box didn’t get it. Oh, that OneDrive didn’t get it … the infrastructure behind it all. I forgot to back that up.’”

Cradit and Stephen Manley (pictured, left), chief technology officer of Druva Inc., spoke with theCUBE industry analysts Dave Vellante and Lisa Martin at AWS re:Invent, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed the Summit Carbon/Druva partnership and how Druva guarantees data resiliency. (* Disclosure below.)

Sleep better knowing your data is secure

Returning to business as normal after a ransomware attack requires a different level of awareness than other disaster recovery scenarios, according to Manley. First is the worry that the breach has affected data that wasn’t backed up. Then, the recovery has to happen while the incidence response is still ongoing, meaning that there’s concern about if you can trust the environment you’re restoring into. Next, there’s the question of if the backup itself has been corrupted.

“It’s a flow I’m not used to, having to check things; and I’m not sure where I’m going to recover to when the time comes,” Manley explained.

Understanding that their customers need the peace of mind that their data will be available when push comes to shove, Druva is promising a “data resiliency guarantee” across five key service-level agreements.

“If we violate those, the customers can get a payout of up to $10 million. So [we’re] putting our money where our mouth is in a pretty large amount,” Manley stated.

Since partnering with Druva, Summit Carbon Solutions has seen business outcomes from hitting those SLAs, and Cradit also feels more secure that his workloads are available to restore as needed.

“That to me helps everybody in my organization sleep better,” he said.

Druva takes its role as the last line of defense seriously, according to Manley.

“We are the thing that keeps the business up and running,” he said. “If your business can’t get to its data and can’t operate … that’s not a win. The goal’s got to be, your business is up and running because that’s when we’re both successful.”

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of AWS re:Invent:

(* Disclosure: Druva Inc. sponsored this segment of theCUBE. Neither Druva nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE