Technology consultancy Deloitte Touche Tohmatsu Ltd. is beefing up its artificial intelligence capabilities with the launch of two services aimed at very specific industry sectors — logistics and retail.

The new Quartz AI offerings are said to be built on Nvidia Corp.’s AI Enterprise and Omniverse platforms, and include Deloitte Compass AI for logistics and route optimization, and Deloitte Frontline Ai for retailers, quick-service restaurants and customer service.

Deloitte said these are the first tools launching under its Quartz AI banner. With Quartz AI, it’s aiming to provide highly customized and accelerated AI platforms that combine its deep domain expertise with Nvidia’s AI Enterprise software stack and Omniverse design tools to help customers gain an edge over their competitors.

Compass AI is an accelerated logistics platform that provides capabilities around dynamic fleet routing and dispatch optimization. Logistics providers will be able to benefit from faster deliveries, significant cost reductions and the improved customer satisfaction that results.

The offering is powered by Nvidia AI Enterprise’s cuOpt route optimization software and embeds AI directly into logistics workflows, helping customers adapt to the evolving dispatch market on the fly. It offers extremely rapid data processing and simulation capabilities, enabling users to automatically implement intelligent route optimization and see impressive gains in a matter of minutes.

As for Frontline AI, this is a channel-agnostic “human engagement platform” that intelligently streamlines, measures and addresses customer feedback. In other words, it’s a highly advanced chatbot service that’s powered by visual conversational capabilities. According to Deloitte, it can serve as an automated customer care representative, intelligently conversing with customers in multiple languages through various channels.

Holger Mueller of Constellation Research Inc. told SiliconANGLE that AI is transforming business much more quickly than most people had expected. As a result, systems integrators like Deloitte need a response. “Part of that response is packaged offerings that can accelerate AI engagements and that’s what we see Deloitte delivering today,” he continued. “One solution is in HCM, or performance management more specifically. This is a traditionally broken area of HCM and the promise of AI is it can fix this.”

Nvidia Enterprise Computing Vice President Manuvir Das said Deloitte’s new offerings are timely, as many enterprises are desperately seeking industry-focused AI services and tools. “Built on Nvidia platforms, Deloitte’s Quartz offerings help to provide clients with the world’s most advanced AI technology and consulting services,” he said.

The new services come at a time when Deloitte is beginning to expand its AI services. Earlier this month, it announced it had established a new consulting practice that aims to help enterprises to develop and implement generative AI solutions based on large language models.

Photo: Deloitte