UPDATED 19:04 EDT / AUGUST 07 2023

CLOUD

Five9 to acquire data integration and analytics startup Aceyus

Call center software provider Five9 Inc. announced today that it had entered a definitive agreement to acquire data integration and analytics startup Aceyus Inc. alongside its quarterly earnings report.

Founded in 2002, Aceyus offers a suite of products designed to optimize contact center operations through reporting, contact treatment management, data collection and data transformation solutions. The company’s software takes data from customer relationship management platforms, workforce engagement management systems, automatic call distributor systems, communication platforms, digital channels, intelligent virtual agents and other customer data sources.

Aceyus’s software normalizes the entire customer experience data set to deliver real-time insights that allow businesses to transition from legacy systems to Five9 while maintaining consistent reports, data visualization and dashboards. The continuity of data and insight provided by Aceyus across complex environments is said to allow for smoother large-scale cloud migrations with faster time to value.

For Five9, the acquisition of Aceyus will allow the company to gain access to contextual data to optimize, predict and deliver the personalized journeys customers expect. The data is of particular use to Five9’s artificial intelligence and automation solutions, where the use of this data is critical to the accuracy and efficacy required to deliver a good customer experience.

“We believe Aceyus’s breadth of capabilities to ingest, normalize and analyze data across a wide range of data sources is unmatched,” Mike Burkland, chief executive officer and chairman of Five9, said in a statement. “Together, we will enhance the differentiation of the Five9 platform to deliver data-driven, personalized customer journeys and enable the world’s largest enterprises to seamlessly move to the cloud.”

The price of the deal was not disclosed. Coming into its acquisition, Aceyus had raised $1.5 million in funding in 2020, according to Crunchbase.

On the financial front, Five9 reported adjusted earnings of $37.4 million, or 52 per share, in the quarter that ended June 30, on revenue of $222.9 million, up 18% year-over-year. Analysts were expecting 39 cents and $214.63 million.

“This growth continues to be driven by our Enterprise business where LTM subscription revenue grew 28% year-over-year,” Burkland said in the company’s earnings release.

For its fiscal third quarter, Five9 expects adjusted earnings per share of 42 to 44 cents on revenue of $223.5 million to $224.5 million. For its full year, the company expects adjusted earnings per share of $1.79 to $1.83 on revenue of $908 million to $910 million.

The outlook was a mixed bag, with the third-quarter outlook on earnings per share at the midpoint equaling expectations, but the revenue outlook was below an expected $227.97 million. For the full-year outlook, earnings per share were ahead of an expected $1.77 and revenue of $908.2 million at the midpoint. The mixed results resulted in Five9 shares falling by nearly 6% in late trading.

Image: Five9

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