Artificial intelligence-native information technology management startup SuperOps Inc. today announced the imminent launch of what it says is the industry’s first “agentic AI marketplace” specifically targeted at managed service providers and IT teams.

The new marketplace, developed in partnership with Amazon Web Services Inc., is part of a push by the company to make AI agents more easily accessible to the thousands of organizations around the world that lack the skills to build and deploy them by themselves.

SuperOps is the creator of a unified platform for MSPs that combines professional services automation and remote monitoring and management capabilities to streamline IT operations. The SuperOps AI Agent Marketplace is designed to enhance that platform when it goes live in beta in September, providing MSPs with a trusted, one-stop-shop for accessing all manner of prebuilt AI agents, which are sophisticated AI systems trained to automate various aspects of enterprise work. At the same time, it will also give developers of AI agents a place to publish and monetize their creations, the company said.

According to SuperOps, the marketplace will make it simple for companies and MSPs to procure and deploy ready-made agents for common workflows, such as alert remediation, onboarding, ticket triage and similar “grunt work” operations with just a few simple clicks. Its agents can operate across multiple cloud platforms, and SuperOps believes this can help to dramatically accelerate their adoption.

The startup said this kind of marketplace is desperately needed, because while MSPs and their customers have shown a lot of interest in AI, most have struggled to deliver these automated solutions alone. They face a lot of difficulty in translating enthusiasm for AI into action, with one study by Canalys showing that while 90% of MSPs are exploring AI, 61% have not yet gone beyond the pilot stage. That’s despite the fact that 77% of MSPs said they’re under pressure to provide AI tools to their customers.

SuperOps Chief Executive Arvind Parthiban said the marketplace will solve this problem by giving MSPs access to dozens of “vetted agents” that they can make available to their customers the moment it launches next month.

“It marks a significant turning point for the IT industry,” the CEO said. “We’re giving MSPs a way to tap into real, autonomous AI that can solve their day-to-day challenges and help them stay ahead. Partnering with AWS makes it possible to scale this across the industry and bring powerful, usable agents into the hands of teams that need them now.”

AI agents are ideally suited to automate IT infrastructure management tasks, and so SuperOps’ announcement holds a lot of promise for MSPs, said Holger Mueller of Constellation Research Inc. He explained that it’s incredibly difficult for MSP’s to keep up with their customer’s demands, and very few have the scale to be able to implement multiple cloud workloads on the same cloud, and on the same day.

“Often, these things can take weeks, if not months, and by that time it means things have changed and operators must refamiliarize themselves with all of the settings and configurations,” the analyst said. “SuperOps’ cross-cloud agents are especially promising in this regard, so it’s good to see the innovation.”

To accelerate agentic AI adoption, Superops has also established a new “Agentic AI Community,” which is an interactive hub where MSPs, IT team leaders and developers can come together to exchange ideas and stories, collaborate on projects and access resources. At the same time, it’s also launching an AWS-powered hackathon competition, inviting global developers to create autonomous AI that can address real-world use cases, with the prospect of landing a spot in the marketplace and a share of a $100,000 prize pool for the best agents.

In this way, SuperOps says, it’s building an entire ecosystem that will foster learning and collaboration while stimulating innovation and making money from the best agentic AI innovations.

Image: SuperOps