Process intelligence, the use of artificial intelligence to optimize business processes, could transform one of the most complex, process-heavy sectors: banking.

Metro Bank PLC has partnered with Celonis SE, a process intelligence and AI platform, to identify inefficiencies in its workflow. The transition is being overseen by Louise Leavey (pictured), chief information officer of transformation at Metro Bank, who brings her decades of experience in business transformation.

Metro Bank’s Louise Leavey talks about the bank’s partnership with Celonis.

“Process intelligence is about understanding everything in your business,” she said. “How you run it, how you do it and joining up the dots. It’s having that foundational level, being able to know all your processes across the whole organization. Then anything you want to layer on top of that is like the sexy, exciting stuff that comes on the top.”

Leavey spoke with theCUBE’s Savannah Peterson and Rob Strechay at Celosphere 25, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed the role of process intelligence in banking and Metro’s partnership with Celonis. (* Disclosure below.)

How process intelligence improves efficiency

Celonis’s platform enables CIOs to look at an entire organization, pinpoint areas that are lagging in productivity and apply intelligence to the problem. For a bank, that might involve automating manual processes, such as onboarding or managing business critical applications such as payments, Leavey explained.

“Celonis tells you the productivity before you start the process and then it tells you the productivity after,” she said. “It’s so transparent as well. I could say that process took us 180 days before Celonis and it took us 60 days after Celonis. There’s the return on investment and benefit realization was so easy. Celonis makes it so easy.”

The role of a CIO is changing because of AI, according to Leavey. She describes her job as making business and technology speak the “same language,” and emphasizes how much AI and automation are already changing how businesses do their work.

“CIOs have got to add value to the business,” she said. “Otherwise, what are they doing? What will change is CIOs start focusing more on what’s important. It’s enabling the business to do what they need to do through the use of Celonis, for example, and AI and you really are adding value to an organization to take it to the next level.”

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of Celosphere 25:

(* Disclosure: TheCUBE is a paid media partner for Celosphere 25. Neither Celonis, the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE