Organizations are shifting from reactive workflows to using artificial intelligence proactively. That means that as AI-driven operations become part of daily work, it’s reshaping the very core of decision-making.

In this new environment, full-stack agentic platforms have emerged with the goal to achieve better business outcomes — be that more consistent, more measurable or more profitable. To achieve this, a top priority has to be reducing operational complexity, according to Satyan Raju (pictured, second from right), chief development officer of Fabrix.ai Inc.

“Most enterprises still rely on too many disconnected tools for observability, [information technology and service management] and automation,” Raju said, echoing research that finds organizations often juggle overlapping platforms while still lacking end-to-end visibility.

Raju and Tejo Prayaga (furthest right), vice president of product management at Fabrix.ai, spoke with theCUBE’s Bob Laliberte, Zeus Kerravala, principal analyst at ZK Research, and Shailesh Manjrekar, chief AI and marketing officer of Fabrix.ai at the “Agentic AI Unleashed: The Future of Digital & IT Operations” event, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. Additional insights were provided by strategic Fabrix.ai partners, including Satish Varma, chief executive officer of InfoShare Systems Inc., and Venkat Raghav, partner, chief technology officer and global offering leader for AIOps, IT automation and DevSecOps at IBM Consulting. They discussed the growing move toward AI-driven operations and how organizations are using agentic systems to streamline complexity. (* Disclosure below.)

How AI-driven operations are evolving

Today, enterprises are looking beyond basic operational metrics and are focusing on broader themes that reflect how AI is actually being used, according to Prayaga. In this respect, a major shift is that organizations now treat AI adoption as a key performance indicator in its own right.

“[Enterprises] want to track the percentage of [root cause analysis] runs where the AI recommendations were accepted, or even team-level AI adoption rates, and how often AI agents are invoked and trusted. These numbers are really reflecting the growing confidence in AI-assisted operations,” Prayaga said.

Enterprises also want clearer visibility into how their AI systems perform, tracking things such as accuracy, cost and latency just as they would with any other production system, according to Prayaga. At the same time, they’re focused on how AI improves team productivity and strengthens overall expertise and experience.

“Here we are seeing much better coordination across teams because they are operating with that shared context. People are making faster and more confident decisions with the AI, helping them cut through the noise,” Prayaga said. “Overall, organizations that are really winning with AI are the ones that treat AI as an embedded teammate.”

Those enterprises see the greatest gains when they treat AI as a core business initiative rather than a side project, Raju noted. Strong executive commitment that ties AI efforts to real business outcomes can also help accelerate progress.

“They define clear KPIs, and whether it’s faster resolution times, lower operational costs or better customer experience, they know exactly what success looks like and then they track it,” Raju said. “Most importantly, they build trust in automation.”

For Fabrix.ai itself, its first phase of development was to make it easy for customers to create and manage AI agents — and that capability will only expand, according to Raju. But the next phase is focused on increasing both the depth and the reach of what those agents can do.

“We’re also broadening the fabric ecosystem to support more technology components and integrations,” he said. “As we look ahead, it’s about expanding vertically, empowering flexibility … and connecting the ecosystem to make AI more accessible and impactful across every industry.”

Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of the “Agentic AI Unleashed: The Future of Digital & IT Operations” event:

(* Disclosure: TheCUBE is a paid media partner for the “Agentic AI Unleashed: The Future of Digital & IT Operations” event. Neither Fabrix.ai, the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE