5 Parature alternatives, should Microsoft get greedy with latest acquisition
Microsoft Acquires Parature
Microsoft has allegedly acquired cloud-based customer care service service Parature for $100 million. Sources familiar with the deal claim that Parature will continue to operate independently from Microsoft, which means its clients have nothing to worry about – for now.
But what happens when Microsoft decides it wants Parature all to itself? Will Parature’s clients have other alternatives to choose from?
Yes there are and we here at SiliconANGLE have rounded up some services in case Microsoft decides to kill Parature’s services.
Salesforce offers a number of customization features that allow small business to compete with large corporations as it provides a better way to track new leads and ongoing deals.
It operates in real-time and automatically handles mundane tasks to prevent company redundancy. Customers can boost their productivity with Sales Cloud which features Salesforce Chatter, customizable dashboards and reports, and integration with multiple email providers, to name a few.
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It is a purpose-built, cloud-based platform that delivers great customer experience across all channels of interaction. It boasts unmatched security and compliance, transparent cloud management, flexible delivery, and open standards integration and business admin extensibility. It is intended for large enterprises, mid size businesses, non-profits, and small businesses.
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A help desk solution for every business size. Zendesk’s cloud-based customer service software solution trusted by over 30,000 organizations worldwide such as Box, Groupon, and Zappos, to lower costs, raise productivity, and increase customer satisfaction.
It offers multi-channel support, robust reporting and advanced analytics, screencasting, open API for seamless business integration, customer facing web interface, flexible ticket management with automated workflow, and a lot more.
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This cloud-based platform offers simple yet effective tools for handling multi-channel requests into a single database to organize things. It features advance ticketing system with a simplified workflow, one-click replies to tickets, immediate conversion of chats into tickets, full Facebook and Twitter integration, open rest API, complete set of reports and analytics, social monitoring for competitor tracking, and advanced scenario execution, among other things.
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A multi-channel customer support platform with a global reach, Kayako provides customers’ support history are logged in a single place and can be accessed anywhere. It offers robust and flexible solutions that allow customers to implement effective support channels, e-mail management and manage self-help resources. Kayako features live chat, real-time visitor monitoring, reporting survey, a collaborative inbox, and a remote desktop tool.
Source: GetApp.com
photo credit: 10ch via photopin cc
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