As the SVP and GM of Technology Support Services for the HP Enterprise Group, Scott Weller has his ear to the ground on what customers are looking for in their technology.

“I think one of the things that gets lost sometimes is that companies don’t so much transition from one product to the other or even from one architecture to the other,” he said in an interview with theCUBE. “What they’re really doing is moving from one IT experience to another IT experience. And, of course, sometimes that does involve tech or architectures, but more often than not these days it’s about processes, even paradigm shifts. You know, look at the whole DevOps thing. So what we’re focused on, and we’ve sort of pivoted a little bit now, is to not at all forget about the operation professional and their needs.”

The shift to a hybrid Cloud

This has been crucial in the shift to hybrid Cloud.

“There’s a maturity curve from early adoption to really legitimizing it as business-ready, as commercially ready,” Weller said. “If you wanted to have a hybrid deployment, it meant really a lot more complexity. You had to know the public provider. You had to know the private side of the equation. You had to bring it all together yourself. It was a huge burden to actually realize the value of hybrid. Now there’s a lot more services, a lot more products in that space, and a lot more expertise that you can rely on to get there.”

But there’s more to it than just simplifying systems to satisfy operation managers.

“We also recognize there’s these two other constituencies, the developers, and also the CFOs in these companies are looking for specific things out of the IT experience that we didn’t really work toward in the past, and so we’re really focused on making sure that all three constituencies get a great IT experience, starting with the data center, but also moving into hybrid IT,” he said.

Before, Weller said, CFOs just wanted to make sure IT spending had a good ROI. “But now it’s really about how do I avoid capital outlays? How do I make sure that we have got the capacity to experiment?” he said. “So what happens to us and my business is we end up taking a lot of the burden and complexity away. That’s the business we’re in. We’re doing more of those things [basic operational tasks], not less, so that the customer doesn’t have to do them.”

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of HP Discover Las Vegas 2015.