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Using open-source to turn tech challenges into solutions | #theCUBE
The shift from systems of record to systems of engagement is an enormous one for the tech industry, and Rob Thomas, vice president of product development, Big Data and Analytics at IBM, is at the forefront. He joined Jeff Frick of theCUBE, SiliconANGLE’s Media production team, to talk about some of the ways that Spark is disrupting the data space.
“We view Spark as the analytics operating system,” Thomas said. “So we’ve had things that we’ve wanted to do with data forever, but we were either limited by access to different sources … the speed of how you could access it, or how you could turn it to something actionable. Spark is the answer to that … And we think that message is starting to resonate with clients.”
IBM has joined forces with the open-source movement to turn many of these challenges into solutions. “We have got to be a key part of what’s happening in open source.”
With Linux, Thomas said, “It was about, how can we build a core technology and knowledge around Linux but then use that to help our clients solve problems. We think we’re at a similar juncture, but now on the data side.”
Meeting big industry tech needs
With the experience and history of IBM on their side, Thomas and his team can use open-source solutions to meet big industry needs. “It’s ultimately for the clients we serve,” he explained. “It is about solutions and business impact.”
He gave the example of NICE Systems, Ltd., a company that develops software to make call centers more effective. “The first project we did with them was actually moving them off of a traditional database onto a Hadoop platform with the IBM open platform with BigInsights,” he said. “And you look at what they’re doing, how they automate and make call centers more intelligent, and then you bring something like Spark, it totally changes the game for customer service interactions.”
He added, “Suddenly, they can access all the data, real-time insights … That is how Spark really changes the game. Before, they had a great solution. Now they’ve taken that solution and they’re delivering a huge business impact.”
Photo by SiliconANGLE
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SiliconANGLE Media is a recognized leader in digital media innovation serving innovative audiences and brands, bringing together cutting-edge technology, influential content, strategic insights and real-time audience engagement. As the parent company of SiliconANGLE, theCUBE Network, theCUBE Research, CUBE365, theCUBE AI and theCUBE SuperStudios — such as those established in Silicon Valley and the New York Stock Exchange (NYSE) — SiliconANGLE Media operates at the intersection of media, technology, and AI. .
Founded by tech visionaries John Furrier and Dave Vellante, SiliconANGLE Media has built a powerful ecosystem of industry-leading digital media brands, with a reach of 15+ million elite tech professionals. The company’s new, proprietary theCUBE AI Video cloud is breaking ground in audience interaction, leveraging theCUBEai.com neural network to help technology companies make data-driven decisions and stay at the forefront of industry conversations.
