According to the customer stories from the Knowledge16 conference, the ServiceNow platform is simplifying the IT operations for a diverse range of companies. These businesses are making one thing clear: They would find it difficult to do their day-to-day jobs if it weren’t for ServiceNow, Inc. pulling things together.

For companies that do a lot for business internationally, like Seimens AG, ServiceNow has dramatically cut down on both bulk and time consumption. The company’s program director, Dr. Matthias Egelhaaf,  said, “Before we had ServiceNow, we had basically 15 toolsets that we had to enable to roll out a global service — to Europe, North America, Latin America and Asia. Now, we have one. That is, of course, dramatically faster in the deployment time, in time to customers,” Matthias explained to Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team.

No slacking for providers

“We even helped our providers to shut down tools,” Egelhaaf said, referring to the joining and integrating of fractured environments ServiceNow enables. He said the company told its providers, “You can either work directly in our tool, or you have to be connected to our tool. But you no longer have your own ecosystem.”

Less bulky and more streamlined for everyone — win-win, right? Well, not exactly. “What they don’t like currently is that we have much more transparency on how they perform,” he said. Instead of waiting for monthly or quarterly performance reports, “We have now in our system real-time data anytime.”

Egelhaaf concluded, “Unfortunately, for the provider, they have to get used to the customer telling them how they provide. It’s a little bit of a game changer.”

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge16.

Photo by SiliconANGLE