Over the past few years, the big players in the enterprise information technology services and consulting industry have become even more active in shaping strategies for the future. This is especially true for Infosys Ltd., a technology services and consulting company that helps clients create and execute digital transformation strategies.

The company is now taking its almost eight-year-old partnership with ServiceNow Inc. to the next level, according to Gaurav Uniyal (pictured), industry principal and Information Technology Service Management practice lead at Infosys. Uniyal described the evolution of the partnership from ITSM in 2010 to integrating services together before a focus on improving user experience. Now in 2017, Uniyal sees three distinct trends forming moving forward.

“Here we are in 2017, and what we are anticipating for the next two to three years at a very high level are three trends which we believe are going to shape the journey of ServiceNow,” Uniyal explained. “The first is AI [artificial intelligence], bringing in concepts of machine learning, chatbots, predictive analytics and helping organizations do things faster and more efficiently. The second trend we are seeing is that organizations are looking for solutions that are relevant to specific to their business … third is the natural expansion of ServiceNow into new areas like CSM [customer service management], HR [human resources] and so on.”

Uniyal shared his views on theCUBE, SiliconANGLE Media’s mobile livestreaming studio, hosted by Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), during the ServiceNow’s Knowledge17 event in Orlando, Florida. (* Disclosure below.) 

Complete solutions for varying verticals

Infosys is now developing turnkey IT solutions based on specific company verticals. “Solutions that are specific to retail industry, to CPG [consumer packaged goods], to finance, to healthcare and so on, we are seeing a lot of traction there,” Uniyal said.

He went on to explain how building complete solutions within these verticals is adding a lot of value to Infosys’ customer base.

“One differentiation we have is delivering ServiceNow as a service. Clients are looking for turnkey projects where one vendor can bring in the platform, bring in consulting implementation services and also be able to manage the platform from end-to-end,” he stated.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE