Over the past year, the standout trend that has dominated the world of enterprise operations management and end-to-end software development has been digitization.

As companies try to streamline their entire operations stack, the importance of solutions like PagerDuty has come to the fore.

“PagerDuty is a digital operations management platform, and what that means is that we use software to detect real-time issues and events from the complex ecosystem of technology that’s really hard for humans to manage,” said Jennifer Tejada (pictured), chief executive officer of PagerDuty Inc. “We then intelligently orchestrate that work to the right teams, the right people with the right expertise in the moments that matter the most to your business.”

Tejada spoke with Natalie Erlich, host of theCUBE, SiliconANGLE Media’s livestreaming studio, during PagerDuty Summit. They discussed PagerDuty as the emerging de facto platform for real-time digital operations management. (* Disclosure below.)

The platform’s full feature set

PagerDuty helps enterprises with processes like incident response, on-call management, event intelligence and a diverse set of analytics use cases. In the past, there was a significant degree of discord between the software engineers building apps and the operations teams that handled the endpoint. In a bid to remove those inefficiencies, PagerDuty has streamlined the entire process.

“We automated all of that using an API-based ecosystem that connects to over 460 of the most popular applications, observability stacks, monitoring systems, security applications, ticketing environments, cloud environments, etc.,” Tejada stated.

To boot, the company also built Event Intelligence, an enterprise event management solution. At its core, Event Intelligence leverages artificial intelligence and machine learning to create clarity to responders about the nature of the various events reaching them. With it, PagerDuty surmises that development and security teams worldwide can be more agile and proactive, instead of reactive.

The analytics part of the solution also has in-built benchmarking tools, with which customers can compare themselves with peer companies in terms of operational efficiency, Tejada concluded.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of PagerDuty Summit 2021. (* Disclosure: TheCUBE is a paid media partner for PagerDuty Summit. Neither PagerDuty Inc., the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE