Dell Technologies Inc. today announced new support services and security features designed to enhance how information technology leaders provide a modern and secure personal computer experience for employees.

The new services are being offered as added capabilities in the ProSupport Suite for PCs. Built on the foundation of artificial intelligence and an always-on approach, the additions are said to make IT support easier and more customizable. The new endpoint security offerings in the release enhance the industry’s most secure commercial PCs with new security verification capabilities and additional protections below the operating system.

The new features include customizable IT management tools. With newly updated catalog management and deployment capabilities, ProSupport Suite for PC provides support to IT managers with the ability to update Dell BIOS, drivers, firmware and applications automatically and remotely and customize how those updates are grouped and managed.

Tailored, actionable information for PC fleets is now available in one place. IT managers can use the service to see the health, application experience and security scores for their entire Dell PC fleet in one glance, according to the company. They can use those scores over time to uncover performance trends and also take immediate action when needed.

New customized, remote workflows allow users to use a rules engine to define and orchestrate remote remediation workflows at scale. IT managers can also predetermine who receives updates automatically and how they’re administered.

“The role of IT has never been more important. While the mission remains the same – keep everyone productive and systems up and running – the operations behind it have become a lot more complicated, especially with the amount of data and opportunities at the edge ever-increasing,” Doug Schmitt, president of services at Dell Technologies, said in a statement. “Our approach to IT services is built on an AI-driven, adaptive, always-on foundation, taking today’s realities and future customer needs into consideration.”

Schmitt added that the new capabilities “are about helping IT leaders see ahead and stay ahead while providing workforces around the world the ability to continue collaborating and innovating without disruption.”

The new ProSupport Suite for PCs capability will be available to new and existing customers directly and through channel partners globally from Oct. 19.

Along with the enhancement to ProSupport Suite for PCs, Dell also announced new additions to the Dell Trusted Devices security portfolio. The portfolio protects Dell commercial PCs throughout the entire security chain and devices lifecycle.

The new security capabilities include advanced secure component verification for PCS, Intel Management Engine verification and Dell Trusted Device security information and event management integration.

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