Kyndryl Holdings Inc. has taken notice of the apparent customer issues with Microsoft Corp.’s Copilot for Microsoft 365 generative artificial intelligence tool, and is now offering to remedy them.

The company has just announced an array of services focused on Copilot for Microsoft 365, aiming to speed up enterprise adoption. The new services, bundled with the company’s “Microsoft Gen AI for the workplace by Kyndryl” services offering, are designed to help customers maximize the business impact of the tools.

Kyndryl says it has vast experience in helping enterprises to deploy AI services, making it an ideal partner for customers looking to get the most out of their Copilot for Microsoft 365 investments. It says it can help customers to drive “high-impact” use cases by aligning their data services, data extensibility, user interface design and continuous improvement reporting. In doing this, it aims to help customers get to grips with Copilot for Microsoft 365 more easily, and start getting more value out of their investment in the service.

As the former information technology services division of IBM Corp., Kyndryl is well-placed to help enterprises in deploying new AI services and tools. Though the company is still primarily focused on providing consulting and expertise for IBM technologies, it has expanded its services to cover Microsoft, as well as Amazon Web Services and Google Cloud.

Kyndryl Digital Workplace Services’ global practice leader Ivan Dopplé said the company has created a trusted environment for its customers to start exploring the benefits Copilot for Microsoft 365 can provide.

“With over three decades of experience in delivering data services, providing advanced security capabilities and managing complex IT environments, we are well-positioned to work alongside Microsoft to help organizations confidently implement Copilot for Microsoft 365 services at scale and positively impact their businesses,” he insisted.

The company says its experts will provide services and assistance around deployment and implementation, as well as the continuous management of Microsoft’s tools. They’ll begin by helping to assess customer’s goals and opportunities, and then set out to determine the ways they can be achieved.

The approach includes a Copilot Value Discovery Workshop that will help organizations to determine what technical skills are required, and ensure they have the right prerequisites in place to succeed in their ambitions.

Kyndryl’s offering is timely, because Copilot for Microsoft 365 has been the subject of much criticism, with reports of customers complaining about its overall level of performance and complaints that it’s not as good or as useful as ChatGPT.

More recently, Microsoft’s copilot tools were ridiculed by Salesforce Chief Executive Marc Benioff, who said at a recent conference that the tools have fallen short of customer’s expectations and have failed to deliver the promised value. He added that customers have also been disappointed by its accuracy and responsiveness, and accused Microsoft of letting customers down.

“We all know now that Microsoft Copilot is basically the new Microsoft Clippy, that customers have not gotten value from it,” he said.

Image: Microsoft