Standard Template Labs Inc., a startup using artificial intelligence to help companies manage their technology infrastructure, today announced that it has raised $49 million in funding.

The seed investment was jointly led by Iconiq and CRV. According to Bloomberg, the former fund incubated Standard Template Labs. Iconiq reportedly helped recruit the company’s founding team, provided office space and connected it with potential customers.

Standard Template Labs, or STLabs, is led by former Iconiq General Partner Aditya Agarwal. The executive earlier spent more than a decade at Dropbox Inc., where he most recently held the title of Chief Technology Officer. Both Iconiq and CRV invested in the cloud storage provider before its stock listing.

“The best IT professionals today spend most of their time navigating systems, chasing approvals, and re-gathering context that should already be at their fingertips,” Agarwal said. “Adding a chatbot to a decades-old platform doesn’t make it intelligent — it just gives people a faster way to file the same tickets.”

STLabs sells a platform for so-called ITSM, or information technology service management. A company’s administrators can use it to process technical support requests from employees. Additionally, the software eases certain related tasks such as installing cybersecurity patches.

ITSM platforms include a database called a CMDB that stores information about the technology assets in a corporate network. That information is used to power automation workflows. For example, a chatbot could use the CMDB to find the application referenced in an employee’s password change request.

When one of the systems listed in a CMDB changes, administrators have to update the relevant record manually. Regularly refreshing every record is not always practical in a large enterprise with thousands of IT assets. As a result, the information in a CMBD can go out of date, which limits its usefulness. 

STLabs ships its platform with a module called Axiom that it positions as an alternative to traditional CMDBs. The module uses AI to collect information about a company’s IT systems. It can detect when a system changes and automatically update the relevant record, which helps administrators avoid stale data.

Axiom collects information about a company’s systems via integrations with more than 100 third-party applications. According to STLabs, the module automatically adapts when an application programming interface through it gathers data changes. That avoids potential technical issues.

Its platform uses Axiom to resolve common IT support tickets automatically. If an employee needs help setting up a printer, the software can retrieve a self-service installation guide. It’s also capable of completing more advanced tasks such as resetting passwords and granting an administrator access to a database.

STLabs says that its platform can resolve 80% of IT tickets. It routes the remaining requests to a company’s administrators along with relevant technical data. For example, the platform can point out the root cause of a technical issue and generate a remediation plan.

IT teams can also use the platform for other tasks. If a production application has to be restarted for an update, an administrator could ask STLabs to find ways of minimizing downtime. The built-in AI also points out IT assets that don’t adhere to a company’s cybersecurity requirements.

Bloomberg reported that STLabs is currently piloting its platform with a group of potential customers. The company will use the proceeds from its funding round to build new features.

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