After the Boston edition of the Enterprise 2.0 Conference, IBM’s Rawn Shah wrote a great follow-up post outlining ten observations from the event. A couple points that I found myself agreeing with wholeheartedly were: Adoption is about transforming human behaviors at work – More folks are starting to recognize that it is not trivial to ...

Right now, the President is speaking to the nation about the BP oil spill in the gulf. Clifford Krauss of the New York Times reports on BP’s latest effort to cap the oil leak, called “top kill”. He notes the following: The consequences for BP are profound: A successful capping of the leaking well could ...

Every week, I drive in my car from Pleasanton, CA to San Francisco. You get some time to think when you make that drive. An idea that has occurred to me is… We ought to be making better use of the data our cars generate. It could make a difference in term of driver awareness, ...

Anyone remember the early complaints about Twitter? That people were posting updates about what they’re eating for lunch? Robert Scoble noted this phenomenon in a blog post from last September about Twitter’s rise: It tells me that Twitter isn’t lame anymore. Remember those days when Twitter was for telling all your friends you were having ...

Customers have always been core to companies’ existence. An obvious statement for sure. Customers are the source of cash flow, and have historically been thought of in marketing and transactional contexts. But in recent years, we’ve seen the rise of a new way to consider customers. As vital influencers of company activities and strategies. Two ...

This is an issue that I simply cannot wrap my head around. Spec work appears in the design field infinitely more times than any other industry. It absolutely floors me that people think that it is even remotely ethical to build their businesses by tearing down ours. Mark Hemmis’s comment on AIGA policy statement on ...

Brian Solis spoke recently on what the future of social networks will be. Ideas, it turns out. As I wrote on another blog post: Solis, leading thinker in the integration of social media and PR, recently spoke on an intriguing concept: ideas connect us more than relationships. The premise of his argument is that ideas ...

In a recent interview with EMC’s Stu Miniman about the future of the web, I predicted that in 20 years, we’ll all have online reputation scores. Little badges, numbers that communicate our level of authority, this sort of thing. And these reputations will have tangible impact. Three different trends come together at some point in ...

A general observation of collaborative work is this: The larger and more diverse are your personal network of contacts, the higher the quality of your ideas and project work. In the enterprise market, the opportunity being seized by companies is to better connect employees. The sheer size of these firms makes it obvious that they ...

In a recent post, I described some ways in which tweets should be ranked in search results. A good follow-on question is … How should tweets be presented in search results? It’s an interesting question – how exactly would you want to see tweets in your Google and Bing search results? And it’s an important ...