Brian Njuguna
Latest from Brian Njuguna
From silos to speed: Scania leverages Celonis to drive data-driven process transformation
By converting raw operational data into actionable insights, data-driven process transformation enables smarter decisions, sustained cost savings, greater operational agility and continuously improving customer experiences — shifting processes from static workflows into a strategic, evolving competitive advantage. Scania Group kick-started its data-driven process transformation journey by partnering with Celonis SE, leveraging process mining as the ...
Process Intelligence Graph emerges as the digital twin powering AI-ready operations
The Process Intelligence Graph is quickly becoming the connective tissue of modern enterprise operations — a living system that turns hidden process data into real-time intelligence. By mapping how work truly flows across teams, systems and decisions, this digital twin gives organizations the power to see inefficiencies before they spread, forecast outcomes with precision and ...
Allianz reimagines the insurance experience with AI-powered process mining
As organizations embrace the era of artificial intelligence, AI-powered process mining is emerging as a catalyst for operational transparency, efficiency and predictive insight. By turning complex workflows into clear, data-driven narratives, it empowers enterprises to act with precision and deliver measurable outcomes. For global financial services leader Allianz SE, that transformation is personal. In partnership ...
How AI-Kubernetes integration brings cloud intelligence to the edge
The fusion of artificial intelligence and Kubernetes is redefining modern infrastructure, shifting how systems are built, deployed and scaled. Cloud-native now extends beyond centralized data centers to the intelligent edge, where real-time analytics and data sovereignty drive innovation, paving the way for a unified AI-Kubernetes integration framework. Modern infrastructure is shifting fast as cloud-native design ...
From wildfires to accessibility: SHI helps power Vail’s smart city evolution
Since artificial intelligence transforms vast amounts of city data into actionable insights, smart city AI innovations create sustainable, secure and human-centered urban ecosystems that redefine modern living. To bring smart city AI innovations to life in Vail, Colorado, SHI International Corp. partnered with Hewlett Packard Enterprise Co. to deploy cutting-edge solutions, including a digital AI ...
Agentic orchestration emerges as a new layer in AI security integration
The rapid evolution of digital systems is forcing security architectures to think faster, act smarter and adapt on the fly. As organizations embed artificial intelligence deep into their software pipelines, the demand for seamless AI security integration has become impossible to ignore — a safeguard against data breaches, compliance gaps and model misuse that could ...
AI as a workforce engine: How intelligent systems are redefining human capability
The next wave of innovation isn’t about replacing people — it’s about amplifying them. As artificial intelligence evolves from a tool into a trusted collaborator, a new movement is taking shape: AI-powered human potential, where technology becomes the ultimate accelerator for human capability. By fusing human creativity, intuition and emotional intelligence with AI’s precision and ...
NiCE meets Agentforce: A new playbook for AI-first customer experience
Businesses are moving beyond reactive service models toward predictive, emotionally intelligent engagement that spans the entire customer journey. The AI-first customer experience reflects this evolution, bringing intelligence and personalization into every interaction across channels. NICE Ltd. is helping drive this transformation with its CXone Mpower platform, which unifies agents, workflows, analytics and self-service into a single cloud-native ...
Turning offline conversations into data: the rise of AI coaching
As artificial intelligence progresses, AI coaching is revolutionizing in-person sales and service by enhancing real-time performance, closing skill gaps and ensuring consistent, high-quality customer experiences. By merging human empathy with machine intelligence, Rillavoice Inc. is redefining in-person sales and service with AI coaching. The company transforms every customer interaction into a real-time learning opportunity, empowering ...
Smarsh targets financial misconduct with AI-powered data surveillance
As regulatory scrutiny intensifies and data volumes multiply, organizations need faster, more precise ways to detect misconduct and ensure compliance. That’s where AI-powered data surveillance comes in, enabling smarter oversight across complex, multi-channel environments. Smarsh’s Intelligent Agent brings artificial intelligence to the front lines of compliance by combining continuous learning, contextual analysis and real-time surveillance ...