Jeffrey Kelly
Latest from Jeffrey Kelly
You Say You Want a (Big Data) Revolution?
Perhaps calling it a revolution is a bit hyperbolic, but Revolution Analytics is definitely making waves in the predictive analytics and data mining market. The Palo Alto, Calif.-based start-up provides commercial add-ons and support services for R, the open source language for writing and executing advanced data analytics jobs. Its core platform, called Revolution R ...
Syncsort Tries To Pump-up MapReduce
A number of data integration vendors have developed connectors that allow companies to move data between Hadoop clusters and analytic databases, enterprise applications and other sources. But one data integration vendor, Syncsort, is also focusing its attention on speeding up moving data within Hadoop clusters. The Woodcliff, N.J.-based company is developing a pluggable sort to ...
HP Wants You to be Ready for Agile Software Development
The days of developing applications behind a curtain and delivering the “final” result to end-users are coming to an end. And HP wants you to be ready for the transition to agile software development. That’s clearly the message out of HP these days. Yesterday, the company released a handful of tools to help application delivery ...
Failed Social Media Customer Support Will Cost You
If your organization uses social media for customer support purposes, I hope you’ve got all the kinks worked out of your system and processes. That’s because failed social media customer interactions can result in significant costs. Each time a social media interaction fails to resolve a customer support issue, that customer must resort to another ...
Attivio Bolsters Services Partners Ranks to Unlock All That Unstructured Data
Attivio is determined to help organizations make use of their unstructured data. After all, there’s a lot of it lying around enterprises and throughout the web. In an effort to simplify deploying its Active Intelligence Engine for customers, Attivio is partnering with Search Technologies, a Herndon, Va.-based services and consulting firm that specializes in enterprise ...
Third-Party Services Providers To Play Important Role in Hadoop Adoption
Services is going to play a huge role in the ultimate success (or failure) of wide-spread adoption of Hadoop and related Big Data technologies by “mainstream” enterprises. The question is: Will Big Data services be delivered by commercial Hadoop vendors like Cloudera and Hortonworks as part of their value-add to the open source framework, or ...
Cloudera Whiz-Kid Lipcon Talks Hadoop, Big Data with SiliconANGLE’s Furrier
Hadoop, the Big Data processing and analytics framework, isn’t your average open source project. “If you look at a lot of the open source software that’s been popular out of Apache and elsewhere, its sort of like an open source replacement for something you can already get elsewhere,” said Todd Lipcon, a senior software engineer ...
Data Warehouse Vendors Differ in Hadoop Integration
Big Data is the future, a fact both EMC Greenplum and HP Vertica recognize. But the two data warehouse vendors are taking very different approaches to Hadoop, the open source Big Data processing framework. With the release of its own proprietary Hadoop distribution, EMC Greenplum has clearly signaled to the market that it wants to ...
Who’s Calling Please? Pricy Automated Systems Scare Customers Off
My family and I recently moved, meaning I had to transfer my utilities and cable/internet to the new house. As it turns out, my utility company has great online self-service capabilities. It took me only about five minutes and three or four screens to cancel gas and electric service at the old address and start ...
Poor Customer Service Is Lose-Lose All Around
When a consumer has a poor customer service experience – be it by phone or the web — everybody loses. “Not only does it hurt consumers, but companies who cross the line get buried in an avalanche of negative opinions, and that brand hit can take years to recover,” writes Marco Pacelli in a recent ...