Jeff Nolan
Latest from Jeff Nolan
How Pinterest Became What Flickr Failed To
Like a lot of people I have been fascinated by the explosive growth that Pinterest has experienced. At first curiosity, Pinterest is now a full blown phenomena that has jumped from women planning their weddings, or wishing they were planning a wedding, and foodies to mainstream consciousness. Businesses are openly embracing Pinterest and media organizations ...
Jive Comes Around, Focus on Customers
Social communities are instrumental to both social media and customer support strategy Jive’s announcement this past week to focus more on Social Customer Service is further validation that customer communities are instrumental to both social media (marketing) and customer support strategy. Employee collaboration software offers an array of benefits for companies but increasingly what they ...
Brands are Lies
Last week I was in Atlanta to support Brent Leary’s Social Business Atlanta event. When Brent called me last year and said he was putting together an event I said “sign us up” without even knowing what he was planning. I trust Brent and have confidence in his ability to pull together an interesting roster ...
Facebook IPO Lessons
Like most people, I had the opportunity to review Facebook’s IPO filing yesterday and admit that, like Apple’s recent earnings announcement, this is pretty damn impressive. Here are a couple of lessons worth reinforcing: 1) People’s view of what is normal and acceptable in emergent online activities is constantly evolving. What Facebook deserves a lot ...
Just One Thing Management Dynamics
I have a unique background among small company (I’m loath to write “startup”, Get Satisfaction is more substantial than that) executives in that I have venture capital, and very large company to very small company experience. I don’t think this makes me more or less prepared for the daily challenges, it just gives me a ...
Evernote Releases Food App for iOS
Evernote is launching an app called Food that people can use to capture the meals and recipes they love. This is smart, wicked smart. The app isn’t just a better recipe app, which would require a backend service like AllRecipes, Food is a way to capture the experience of food in multiple dimensions, including what ...
Forrester: Enterprise Social Software Market Sizing
Forrester recently released a report that, among other things, forecast the size of the enterprise social software market to grow to $6.4b in 2016. Here is a link to the original publication, however a summary of the research can be found here. I tend to follow these markets and research like this is interesting to ...
Playing With Fire
I’ve had the Kindle Fire for a few days now and here are my impressions: 1) The software layer that Amazon built on top of Android is smart and efficient. Not only does the interface hide the icon laden desktop that default Android features, but it serves the higher function goal of nicely integrating Amazon ...
Customer Service Hell: Web Conferencing
I have gone through some really bad customer experiences with online and offline services but few have rivaled that of my recent trials and tribulations with web conferencing service providers. This all started when I suffered from dropped Gotomeeting web conferences and encountering people who requested I use a different service provider. When the web ...