Jeff Nolan
Latest from Jeff Nolan
When Smart People Double Down on #FAIL
I awoke this morning to an email from Netflix CEO Reed Hastings saying he was sorry… although it wasn’t entirely clear if he was sorry for losing half of his market cap in the last year (shareholder) or sorry for the crappy streaming catalog and losing Starz while implementing a price increase (customer). It became ...
Consumers Exert Ownership
I have written on several occasions about how social network users and online community members have exerted their shared ownership of a service to affect changes in policy and feature. This comes about from the reality that a social network without members isn’t much of anything therefore the users in a network have a purposeful ...
Google Going All in on Mobile
The tech media, and general media as well, is all a flutter about Google acquiring Motorola Mobility (note that this is one part of Motorola, the other being their Solutions group which is 2x the size of Mobility in terms of revenue). Henry Blodgett thinks it will end as a disaster for Google and my good friend ...
G+, Twitter and Tumblr are Biggest Losers
Like a lot of my peers I have been immersed in Google Plus for the last week and I have to give credit to Google for really getting this one right. The sharing mechanism is very accessible, Circles offer welcome segmentation of your social graph, and most importantly, it’s fun to use. Much of the ...
Voice of the Customer is Dead
Voice of the customer (VoC) programs have been popular from the moment that businesses first started having customers and in recent years the formality of these programs has increased and books have been written and many conference agendas populated with experts on the subject. VoC is dead and social is the reason. Paul Greenberg recently ...
CLV, Cohort Analysis, and Survival Curves
Customer Lifetime Value (CLV) is an important metric in any SaaS business, it explains the potential for profitability and more directly the extent to which a company should spend to acquire customers, measured as Customer Acquisition Cost (CAC). Custora is a company that provides an analytics platform specific to customer value and survival, which is ...
From RSS to Glassboard
Marshall wrote a feature post on a new company spun out of NewsGator: Glassboard, which will open to the public next month, will allow iOS and Android users to share text, photos and in some cases location with small groups. It is built with Microsoft Azure as its back-end and will integrate with Microsoft’s forthcoming ...