Jeff Nolan

My name is Jeff Nolan and I write Venture Chronicles. What started, in 2002, as a simple initiative to understand this thing called “blogs” that I kept hearing about has evolved into something much more significant. Home About Venture Chronicles About Venture Chronicles My name is Jeff Nolan and I write Venture Chronicles. What started, in 2002, as a simple initiative to understand this thing called “blogs” that I kept hearing about has evolved into something much more significant. Along the way to becoming a bona fide blogger I started to understand the implications of user generated content. At the time I was a venture capitalist for SAP, the enterprise software company, and in my travels in the enterprise software market it became evident that blogging would be a powerful communication channel for enterprises to use, what we now call social media, and a powerful information collection mechanism for bottom up corporate intelligence. Combined with search technology, social networking software, and wikis, I was witnessing the inception of an entirely new generation of knowledge management software. I am currently the VP Product Marketing for Get Satisfaction, the simple and effective way to build online communities that enable productive conversations between companies and their customers. Over 50,000 companies use Get Satisfaction to create a social support experience, build better products, realize SEO benefits, and take advantage of brand loyalty behaviors that results in strong word of mouth marketing experiences in the market. I can be reached at jnolan-at-gmail-dot-com.

Latest from Jeff Nolan

Mozilla at the Crossroads

Mozilla at the Crossroads from Venture Chronicles by Jeff Mozilla CEO John Lilly is stepping down from that role and leaving the nonprofit, a successor has not been announced. The only reason I am taking the time to post about this is that it is my view that Mozilla is at a crossroads, while accomplishing ...

RWW Mobile Summit

I went to the RWW Mobile Summit last Friday where in the true unconference style the attendees defined the agenda and developed the conference content at the day transpired. While moderate in size, it was evident in the session proposals that the people attending were mobile insiders with intimate knowledge of the challenges and opportunities ...

Bing and Near Network Crowdsourcing

Bing added a new social function to their search which is pretty interesting. You’ve had sharing for certain results like news and entertainment for a few months and now we bring you this sharing experience into Bing Shopping! With a single click you can ask for advice from your friends on Facebook and followers on ...

HP-Palm: Do Mobile Phones Really Need the Phone Part?

Enough has been written about HP acquiring Palm that I don’t think it’s that newsworthy today… however something has been bouncing around my hamster cage since reading the coverage yesterday that I’m not ready to let it go. Maybe this isn’t about smart phones at all? Put another way, of course this is about smart ...

PG&E SmartMeters are Crap, According to PG&E [#GreenTech]

This one sentence sums it up: After months of denying any technical problems with its SmartMeter program, PG&E publicly detailed a range of glitches Monday affecting tens of thousands of the digital meters. [From PG&E details technical problems with SmartMeters – San Jose Mercury News] This is the first time that PG&E has publicly acknowledged ...

What Makes Salesforce’s Acquisition of Jigsaw Interesting: Data Services

The announcement that Salesforce.com is acquiring Jigsaw caught my attention for a couple of reasons.   Jigsaw’s unique Wikipedia-style crowd-sourcing model delivers the world’s most complete, accurate and up-to-date business contact data The combination of Jigsaw and salesforce.com will allow companies to easily find, purchase and manage data that is seamlessly integrated with their CRM apps ...

The Worm Turns: Have Google’s Launches Reached an Inflection Point?

Google has been a remarkable company to watch over the years, operating as a pure product company that reflected Microsoft in it’s prime, which is just to say when Microsoft could make or break a new market by simply introducing a new product. Google also adopted Microsoft’s strategy for empowering product managers with great and ...

Is Groupon Really the Herald of a New Major Trend?

Groupon is getting a lot of attention for their latest round of funding, which values the company “above $1 billion”. Groupon features a daily deal with a huge discount on a wide range of things–from spas to skydiving–in dozens of U.S. cities, including Chicago, Boston, New York and San Francisco, for large groups of potential ...

Network Neutrality Movement is Dead, Dead, Dead

Comcast won a major legal case it filed against the FCC regarding Comcast’s attempt to throttle BitTorrent traffic on their network. The FCC fined Comcast on the grounds that it violated their net neutrality policy, and Comcast took them to court arguing that not only were they wrong to regulate internet data on the grounds ...

Fashion Stake: Is Their New Funding Style Legal?

A major problem in the fashion industry is that it is very difficult for a new designer to “break the code” that enables a distribution capability, so as a result we have few brands dominating the retail landscape and a couture business that while garnering headlines actually generates very little in the way of actual ...