According to a 2021 IBM Institute for Business Value survey, nearly 60% of businesses said they needed to accelerate their digital transformation due to COVID-19 to survive and thrive. IBM is dedicated to helping companies remove the barriers that hinder that digital transformation, and one of the ways it’s helping clients do this is through ...

Fujitsu Global‘s contact center services around 300 diverse customers, with agents speaking dozens of different languages. The company, which offers IT digital transformation product solutions and services, recently took on the monumental task of standardizing its contact center platform across its global delivery centers. “Fujitsu’s global delivery organization … tries to build trust at every opportunity,” said Alex Sanchez ...

Amazon Web Services Inc. has just added a new service, called Amazon Location Service, to its cloud offerings to help customers with location-based needs. “Amazon Location Service is a new geospatial service that makes it easy for customers on AWS to integrate location information into their applications,” said Andre Dufour (pictured), General Manager, Amazon Location ...

Amazon Web Services Inc. recently announced that the AWS Open Data Sponsorship Program will begin hosting the National Institutes of Health Sequence Read Archive, or SRA, data — a large sequence of genomic data. During the COVID-19 pandemic health crisis the world is facing right now, this is a huge deal, according to Brett McMillen (pictured), director of ...

Ellie Mae Inc., one of the largest mortgage application processing companies in the U.S., handles about 35% of mortgage applications across America. The company‘s technology solutions enable lenders to originate more loans, lower origination cost and reduce the time to close, ensuring the highest degree of compliance quality and efficiency, according to Sachin Dhoot (pictured), vice president of ...

Spot was founded in late 2015 with a business centered around helping companies optimize their cloud infrastructure costs through automation of software, compute management and cost-effective server infrastructure in the cloud. Since launching the company, Spot has helped over 1,500 worldwide customers use its technology to save money and scale revenues to tens of millions of dollars, ...

Since the beginning of the pandemic, the acceleration toward digital transformation in the public sector has skyrocketed in organizations ranging from education to military agencies. So as the public sector begins to really tackle digital transformation, Amazon Web Services Inc. is focusing on the public sector through its New Services Inception Team. “The New Services Inception ...

In response to the COVID-19 pandemic, businesses have sped up their digital transformation to the cloud. Likewise, federal, state and local governmental have also been forced to innovate and move toward the cloud at a much faster pace. Jim Richberg (pictured, left), public sector chief information security officer at Fortinet Inc., and Kenny Holmes (pictured, right), head of ...

For many enterprises and federal agencies, moving to the cloud was a multi-year objective. Yet a global pandemic has spurred digital transformations as nations and industries react to unprecedented challenges in healthcare, economic and regulatory logistics. While the historic challenges of moving sensitive data and operations to cloud environments may have slowed certain industry sectors from making early ...

Zendesk Inc. makes support, sales and customer engagement software for businesses. And it has created a unique partnership with Amazon Web Services Inc., having moved all of its services to the cloud. “They’re our sole provider, and we’ve run all of our services with AWS,” said Shawna Wolverton (pictured), executive vice president of product at Zendesk. “There’s a ...