Artificial intelligence is disrupting several industries, product/service verticals and operations. Customer service is one such area experiencing AI’s transformative effects. How are customer-facing companies in industries such as finance and retail harnessing AI to exploit available touchpoints, supercharge end-user satisfaction and drive sales? “When you think about all the customer stories that we’ve shared, Discover is ...

When a breakthrough technology matures, companies compete to carve their niche through innovation. Today’s example is generative artificial intelligence, and names such as OpenAI and Google LLC are staking their claim as global frontrunners. Expanding partnerships is crucial to driving AI’s advancement alongside accelerated research and development. Google is doing so through an active ecosystem ...

Spawning hardware assistant devices, such as the Rabbit R1 and Humane Ai Pin, artificial intelligence has revolutionized search. With information now more democratized than ever, companies like Elastic B.V. are innovating with AI to overhaul enterprise logging, analytics, search and observability use cases. “All search experiences are a little bit different,” said Kathleen Walker (pictured), senior director of ...

Former FBI Director Robert Mueller famously said, “There are only two types of companies: Those that have been hacked, and those that will be.” This epitomizes the relentless battle in cybersecurity, a domain where defenders and attackers are perpetually at odds. Now, artificial intelligence has emerged as a game-changer, significantly reshaping the landscape of society’s ...

Following last year’s announcement of an organizational restructuring and its recent Accelerate event in Las Vegas, Fortinet Inc. has been buzzing with activity lately. The announcement uncovered the company’s plans to hone in on three high-growth areas with differentiation potential: security operations, secure networking and secure access service edge. “That makes perfect sense — speaking ...

When generative artificial intelligence burst into the scene in 2022, experts predicted it would harness data to serve specific use cases, such as analytics and domain-specific insight generation. With solutions companies now fully saddled on the gen AI horse, what are the big data landscape signals on the status quo and future expectations? “[Inspire] is ...

Data is the backbone of today’s enterprise. As the era of data products unfolds, companies face the mounting challenge of managing it in large volumes while ensuring control and sustained usability. Capital One Financial Corp. is leading the way as a financial industry example, orchestrating a symphony of data products and platforms to fuel its ...

As artificial intelligence continues to evolve and apply human-like critical thinking and problem-solving traits, a major question lingers in the tech space: Will AI replace the traditional developer role? The likely long-term answer is no, it won’t. However, the technology is set to play a pivotal role in augmenting certain aspects of software development, further ...

Over time, materials such as coal, steel and crude oil have served as the global economy’s backbone. Today, that mantle falls on the silicon chips that power enterprise-critical servers and graphics processing units. Enter Amazon Web Services Inc. and its Ceiba project. Underpinned by Nvidia GPU tech, it aims to enhance control, security and performance as companies embed ...

Whether it’s 5G innovation or new iterations to the Wi-Fi 6 standard, communication technology is moving at lightning speed. However, beyond just the tech, there’s a marked mindset shift within the industry prioritizing enjoyable user experiences alongside innovation. That, alongside artificial intelligence investments and hybrid cloud capabilities, is Mitel Networks Corp.’s blueprint for continued competitiveness ...