Microsoft claims Windows 10 has already been installed on more than 300 million devices, and has so far refused to let up in its aggressive push to get even more users to upgrade. But one of the world’s top laptop makers, Samsung Electronics Co. Ltd., has just advised its customers against upgrading (if they can avoid it).

Samsung’s ‘recommendation’ came by way of an email from one of its support reps to a customer, which revealed how the company is still unprepared for the almost one-year-old operating system.

Samsung sent the email to a customer who’d tried and failed to upgrade his NP-R590 Samsung laptop to Windows 10. The customer’s problem was an incompatibility issue with his Broadcom wireless card. When he asked Samsung support about the problem, he was told he (along with every other Samsung laptop owner in the world) would just have to wait a while.

“Honestly speaking, we don’t suggest installation of Windows 10 to any Samsung laptop or PC and we are still coordinating with Microsoft regarding to this matter,” Samsung said in a rather blunt email to the customer.

In an effort to explain this somewhat bizarre advice, Samsung elaborated that its current drivers “are not yet compatible to the latest version of Windows”. While this may have been an acceptable excuse one year ago, when Windows 10 was just starting to roll out, it seems a bit feeble one year after the fact.

Samsung’s agent continued, saying that: “What we usually recommend is to keep the current Windows version and we’ll update you once the Windows 10 have no more issues on any Samsung laptops and computers or even monitors.”

The email further advised that the customer could contact Microsoft directly “for more information”, though it’s unlikely that Redmond would be able to offer much more help.

Samsung maintains a page on its support site that supposedly informs customers which of its systems are compatible with Windows 10, but there are currently no Samsung laptop models in the list.

Samsung has promised to update its drivers to support Windows 10, but the firm hasn’t provided any indication of when that might happen. Which means Samsung laptop users will just have to watch and wait until such a time as it does.

For its part, Microsoft tried to put a brave face on the problem in an email to The Register, saying: “Microsoft and Samsung are committed to Windows 10, and are working closely together to provide the best possible Windows 10 upgrade experience”.

One has to wonder if the two companies will actually get around to doing that before Microsoft’s free upgrade offer expires, though.

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