How will ServiceNow expand its market beyond information technology management services?

ServiceNow Knowledge17, currently underway in Orlando, Florida, will answer this and other questions as ServiceNow Inc., which sells software for automating workflows and tracking business processes, hosts its annual conference. The conference will dive deeper into how ServiceNow is driving business transformation across IT, customer service, human resources, security and departmental business applications.

SiliconANGLE will once again be at the ServiceNow Knowledge event with exclusive commentary and interviews from our roving news desk, theCUBE. With a recent change in leadership, theCUBE will be exploring how ServiceNow’s new executive team is planning to expand the company’s total addressable market.

ServiceNow started its new fiscal year off with a bang when it exceeded analysts expectations two weeks ago. The company announced a profit of 24 cents a share on revenue of $416.8 million before certain costs, such as stock compensation, which well surpassed Wall Street’s estimated earnings of 17 cents a share on revenues of $409 million. In the quarter, ServiceNow grabbed 26 new Global 2,000 customers, up from 21 in the same quarter one year ago. This brings the number of customers paying at least $1 million in annual contract values to 370.

“ServiceNow has taken its foothold in the boring IT help desk/service management space and transformed it into a rich platform for service automation for both IT and certain business lines,” said David Vellante, chief analyst of the analyst group Wikibon, owned by the same parent company as SiliconANGLE. “In my view it’s going to end up competing against leaders like Salesforce.com.”

The first earnings call for the year is also the inaugural report for newly appointed ServiceNow Chief Executive Officer John Donahoe, who took over the reigns from Frank Slootman early last month. Donahoe is the former CEO of eBay Inc. and Bain & Co. and will help ServiceNow expand into new areas, such as operations management and human resources. “The opportunity will be to expand beyond just IT and the chief information officer into helping partner with the CEO to help them address their greatest needs,” Donahoe said.

Keynote speakers at Knowledge17 include ServiceNow executives John Donahoe, president and chief executive officer; CJ Desai, chief product officer; Pat Casey, senior vice president of development operations; Abhijit Mitra, general manager for customer service management; Deepak Rammohan, vice president and general manager of human resources business unit; Farrell Hough, general manager and vice president of ITSM and product operations; and Sean Convery, vice president and general manager of security operations.

Other speakers include Mitch Kenfield, principal and U.S. ServiceNow practice leader at KPMG LLP, and Andrew Wilson, chief information officer at Accenture PLC.

How to watch theCUBE interviews

There are various ways to watch all of theCUBE interviews that will be taking place at Knowledge17, including SiliconANGLE TV and YouTube. You can also get all the coverage from the event on SiliconANGLE.

TheCUBE’s coverage starts today at 10 a.m. till 6:20 p.m. EDT.

SiliconANGLE TV

You can watch all of theCUBE’s exclusive interviews and commentary from Knowledge17 on the dedicated SiliconANGLE TV page.

Watch on the SiliconANGLE YouTube channel

All of theCUBE interviews from Knowledge17, which runs until May 11, will also be loaded onto SiliconANGLE’s dedicated YouTube channel.

Cubecasts

SiliconANGLE also has podcasts available of archived interview sessions, available on both SoundCloud and iTunes, which you can enjoy while on the go.

Guests who will be interviewed on theCUBE

Tuesday, May 9

Guests who will be interviewed on theCUBE at Knowledge17 include keynote speaker John Donahoe, as well as other ServiceNow executives Dave Wright, chief strategy officer; Gaurav Dutt Uniyal, industry principal, North America practice lead, ITSM and ServiceNow; Dan Rogers, chief marketing officer; Chris Pope, strategy office; and Jason Wojahn, managing director of global ServiceNow platform lead.

Tuesday’s guest lineup also includes Link Alander, chief information officer at Lone Star College System; Stanley Toh, global IT director at Broadcom Corp.; Daniel Pink, author; Rob McDonnell, head of enterprise products at Air New Zealand; Seneca Louck, business process leader at The Dow Chemical Co.; Michael Kollar, senior vice president, chief digital officer at Atos SE; and Raja Renganathan, vice president of cloud services at Cognizant Technology Solutions Corp.

Wednesday, May 10

Guests who will be interviewed on theCUBE at Knowledge17 include keynote speakers CJ Desai, Abhijit Mitra, Farrell Hough and Sean Convery. Other guests include various other ServiceNow executives, including Deepak R. Bharadwaj, general manager of the HR business unit; Chris Bedi, chief information officer; and Mike Nappi, senior director of the ITOM business unit.

Wednesday’s guest lineup also includes Donna Woodruff, service enablement leader at Cox Automotive Inc.; Naresh Samlal, director of mobility, process and automation at Vitas Healthcare Corp.; Mike D’Ippolito, assistant vice president of run services delivery at Nationwide Mutual Insurance Co.; and Bart Murphy, chief technology officer of York Risk Services Group Inc. and chief information officer and chief technology officer of CareWorks Technologies Ltd.

Thursday, May 11

Guests who will be interviewed on theCUBE at Knowledge17 include keynote speaker Pat Casey. Other guests include various other ServiceNow executives Michael Hubbard, vice president of INSPIRE; Karel van der Poel, general manager of performance analytics business unit; Allan Leinwand, chief technology officer; and Tony Beller, vice president of WW alliances and channels.

(* Disclosure: Some segments on SiliconANGLE Media’s theCUBE are sponsored. Sponsors have no editorial control over content on theCUBE or SiliconANGLE.)

Image: ServiceNow