UPDATED 14:56 EDT / DECEMBER 08 2017

CLOUD

Smarter, more visible enterprise IT is BMC’s goal

Hybrid clouds, private clouds, public clouds, managed clouds. It’s a multicloud world now, and information technology customers are increasingly looking for new ways to manage and secure critical assets across multiple platforms.

The problem is that many chief information officers either don’t know where all of the assets are stored or what the convoluted cloud infrastructure is costing them. As a result, they are turning to vendors like BMC Software Inc. to provide a measure of clarity, using advanced service tools to more effectively manage assets across the enterprise.

“Most of the CIOs or heads of technology that I talk to don’t even know what they own across all of the data centers,” said Nayaki Nayyar (pictured), president of digital services management at BMC Software. “It’s still a big technology landscape that leaders have to manage and secure.”

Nayyar stopped by the set of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, and spoke with hosts Lisa Martin (@LuccaZara) and guest host Keith Townsend (@CTOAdvisor) during the recent AWS re:Invent conference in Las Vegas, Nevada. In a second appearance on theCUBE, Nayyar spoke with co-hosts John Walls (@JohnWalls21) and Jim Kobielus (@jameskobielus). They discussed the various ways that BMC helps customers manage enterprise IT, the development of new cognitive service technology, and the company’s work with Amazon on business solutions in the workplace. (* Disclosure below.)

Watch the first video interview below, as well as a followup video interview at the end of this article:

Discovery tool identifies assets

One way to identify what’s stored in the infrastructure is through Discovery for Multi-Cloud, a BMC tool that creates a complete view of all IT assets on cloud platforms and on-premises. The software also provides dependency modeling to keep track of changes in highly dynamic environments.

Tracking change is a key element because the movement of data assets in the infrastructure can occasionally have a domino effect on other components. “It immediately detects what impact it will have,” Nayyar said.

BMC also provides an IT service management platform called Remedy, a solution designed to make it easier for moving and tracking workloads on-prem or in the cloud. With the recent announcement by Amazon Web Services Inc. of general availability for its Aurora PostgreSQL relational database, BMC also has plans to capitalize on customer interest in the offering.

Aurora is Amazon’s reengineering of the database into cloud-native form, by integrating the engine with a virtualized storage layer for higher performance and availability. “We’re actually working very closely with AWS right now on certifying Remedy with Aurora and Postgres,” Nayyar said. “Once that gets out, all of our customers should be able to migrate their Remedy system onto Aurora, using Postgres as a database, which is a huge cost savings for companies.”

BMC has also been extending its partnership with AWS to include the integration of artificial intelligence and cognitive services. BMC’s Cognitive Service Management solution enables service management across multicloud environments by automating classification, assignment and routing of incidents.

“It’s proactive; you detect an issue before it actually happens,” Nayyar said.

Integration with Alexa for Business

BMC’s cognitive solution is being integrated as part of Amazon’s recently-announced Alexa for Business offering. The software company was one of several firms who are working on the deployment of the voice command-based digital assistant.

“We are looking at how to bring it into the enterprise world, especially to provide service for all employees,” Nayyar said.

In the complex IT world, where data and applications are widely deployed throughout the enterprise, the need for service support is becoming more important. This is the wave of customer interest that BMC is riding.

“Any industry is going through a major transformation where they are under competitive pressure to provide a service at the highest efficiency and highest speed at the lowest cost,” Nayyar explained. “That is what is actually driving the innovations that we are bringing to market.”

Watch the second of the two video interviews below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of AWS re:Invent. (* Disclosure: BMC Software Inc. sponsored this segment of theCUBE. Neither BMC Software nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE

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